Responsibilities
- Successfully complete all required certifications to represent state-specific and national insurance carriers
- Support early outreach efforts to new members by making outbound and outreach calls with members to introduce WTW, collect and verify members information, and set an appointment for AEP
- Spend approximately 80% of your scheduled shift during AEP (Oct-Dec) engaged in phone conversations with participants, while consistently meeting or exceeding established efficiency, quality, and sales performance standards
- Use a consultative sales approach to listen to and assess each Medicare eligible participant’s need
- Conduct eligibility and needs analysis to determine suitable plan options
- Clearly explain the costs and benefits of multiple insurance plans using an empathetic and professional communication style
- Make plan recommendations based on participants’ individual needs and assist the participant in the decision-making process
- Maintain professionalism and patience with each caller
- Collaborate with team members and contribute to a positive, diverse call‑center environment
- Adhere to all legal regulations
Benefits
- Robust WTW compensation and benefits package for full-time year-round employees
Work Arrangement
Remote (Country) — Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Missouri, Mississippi, Nebraska, New Mexico, Nevada, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Vermont, West Virginia, Wisconsin, Wyoming
Additional Information
- Full-time temporary role; top performers eligible for full-time year-round employment based on business needs
- Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity
- Training: virtual two-week training class then a week of nesting with new team
- During the Enrollment Season (Oct-Dec), mandatory overtime may be required
- Equipment provided by employer
- Applicant must secure and pay for own internet expenses
- Additional technology requirements provided during interview process
- Start date tentative depending on successful background check and preboarding steps and availability of spot in training class
- Classes limited and assigned on first-come, first-served basis
- If onboarding not completed before last training class or no spots available, cannot start this season
- Must complete extensive background check to be licensed as Benefit Advisor
- Open call center layout environment
- Variety of shifts available
- Each year top performing seasonal associates invited to join year-round or invited back for following season
