Sedgwick is seeking a Licensed Auto Insurance Agent to join a fast-paced, customer-focused team supporting an innovative insurance operation. In this remote role, you will be the primary point of contact for existing and prospective customers, delivering exceptional service and building trust.
What You'll Do
- Answer approximately 40 inbound calls per day in a professional and timely manner.
- Support a wide range of customer needs including general policy support, billing inquiries, new business quoting and onboarding, underwriting clarification, and vehicle/garaging updates.
- Provide empathetic, knowledgeable service that reinforces our client’s brand values.
- Respond to AI-transferred calls with particular attention to compliance and accurate call documentation.
- Collaborate with peers and supervisors in a high-volume, team-oriented environment.
- Navigate between multiple systems and tools to assist callers.
- Adhere to strict compliance standards including privacy, disclosures, and state-level insurance regulations.
- Participate in coaching, quality reviews, and process improvement initiatives.
- Support the organization's quality program.
What We're Looking For
- Active Property & Casualty or Personal Lines License with auto insurance experience.
- HS diploma or GED.
- At least 1 year of customer service experience.
- Strong verbal communication and active listening skills.
- Proficiency in navigating multiple systems and typing while talking.
- High attention to detail, especially in compliance-driven conversations.
- Ability to problem-solve and prioritize tasks in a dynamic environment.
- Comfortable receiving real-time feedback and adapting quickly to change.
- PC literate, including Microsoft Office products.
- Strong organizational, interpersonal, and presentation skills.
- Ability to work in a team environment and meet or exceed performance competencies.
- Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress and multiple priorities simultaneously.
Nice to Have
- Call center experience strongly preferred.
- Associate degree from an accredited college or university preferred.
Technical Stack
- Microsoft Office products
- Internal platforms
- CRM
- Quoting systems
- Underwriting databases
Team & Environment
You will collaborate with peers and supervisors in a high-volume, team-oriented environment.
Benefits & Compensation
- Compensation: $24.00 USD hourly
- Caring culture
- Enjoy work-life balance
- No limit to what you can achieve
- Diverse, equitable, and inclusive workplace that recognizes unique skills and experience
Work Mode
This is a fully remote position.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
