Allstate Insurance Co. is hiring a Liability Determination Adjuster to help customers navigate the stressful moments following single- or multi-vehicle accidents. In this remote role, you will be the key contact guiding policyholders through the process, investigating details, and working toward fair resolutions. For more than 90 years, our innovative drive has helped protect families and their belongings from life’s uncertainties.
What You'll Do
- Show empathy and support in every customer interaction, living the Claims Culture of caring, empowering, and restoring.
- Lead liability investigations by reviewing damage details, gathering information, and interpreting policy coverage.
- Connect with customers through phone, email, text, and sometimes video, using their preferred method to explain the process and keep them updated.
- Work directly with customers, claimants, vendors, and other carriers to evaluate and negotiate fair settlements.
- Use tools and resources to make informed decisions and resolve issues in a fast-paced environment.
- Document work clearly and accurately, maintaining up-to-date claim records in the claims system.
What We're Looking For
- Must be able to obtain an adjuster’s license in multiple markets within 60 days of hire.
- Must maintain all required licenses, including completing continuing education.
- A dedicated, private workspace in your residence free from distractions.
- A minimum internet bandwidth of 50 MB down/5 MB up.
- Appropriate work surface and seating.
Nice to Have
- Strong communication and interpersonal skills, with a focus on delivering excellent customer service.
- Ability to manage multiple tasks, stay organized, and adjust priorities in a fast-paced environment.
- Attention to detail and solid critical-thinking skills to evaluate information and make sound decisions.
- Comfortable learning and using technology, including software and tools used in the claims process.
- Familiarity with insurance policies, claims handling, or related regulations.
Benefits & Compensation
- Medical, dental, and vision coverage
- Allstate pension plan and 401(k) savings plan
- Ayco financial coaching
- Spring Health mental and emotional wellbeing resources
- Paid parental leave
- Adoption reimbursement
- Paid time off
- Tuition reimbursement
- Wellness incentives
- Allstate Foundation donation match and grant opportunities
- $80 per month connectivity reimbursement
- Technology bundle including laptop, monitor, headset, keyboard, mouse
- $1,000 sign on bonus if you have an active adjuster license in TX, FL, or your resident state (not for current or former employees seeking rehire)
- Hourly compensation: $22.84 - $26.45
Work Mode
This is a fully remote position open to candidates across the United States.
It is the Company’s policy to employ the best qualified individuals available for all jobs without discrimination on account of ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race, religion, sex, or sexual orientation.
