Levat is hiring a Levata Careers

Levata is hiring a Vendor Operations Specialist to provide crucial support across our Customer Service, Online Sales, Procurement, and Fulfillment teams. This role is a great entry point for a driven individual to start their career, resolving issues via phone and email for both external customers and internal partners.

What You'll Do

• Answer customer service calls and emails regarding order questions.
• Contact customers proactively via phone and email about order issues.
• Address customer inquiries related to order returns professionally and ensure timely resolution.
• Log and communicate recurring customer issues or complaints to leadership and account managers.
• Process online orders and communicate with customers when needed to ensure accuracy.
• Submit vendor purchase orders and follow up on fulfillment and tracking.
• Escalate issues when dealing with unresponsive vendors.
• Process and track RMAs (Return Merchandise Authorizations).

What We're Looking For

• High school diploma or equivalent.
• Strong willingness to learn and drive to succeed.
• Proficiency with phone systems.
• Competency in the Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Outlook expertise, including managing multiple inboxes seamlessly.
• Experience working with web-based interfaces, especially using multiple tabs.
• Excellent communication skills, especially over phone and email.
• A flexible and adaptable nature; you enjoy taking on various new responsibilities but are also content focusing on a repeated task.
• Problem-solving skills and a highly detail-oriented approach.
• Ability to work independently and cooperate within a team.
• Ability to prioritize and work in a fast-paced, multi-tasking environment.

Nice to Have

• Associate’s or Bachelor’s degree.
• 1 year of experience in a Customer Service role.

Technical Stack

• Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Phone systems
• Web-based interfaces

Team & Environment

Provides support in a variety of teams such as Customer Service, Online Sales, Procurement, and Fulfillment.

Benefits & Compensation

• Comprehensive benefits package including medical, dental, vision, life, and flexible spending accounts.
• 401k plan.
• Holiday and paid time off.
• Parental leave.
• Pre-tax transit program.

Work Mode

This role follows a hybrid work model.

Levata is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic.