LexisNexis is looking for a Legal Research Intern to join the Global Customer Operations team. In this role, you will receive product training to provide direct customer support via Live Support while conducting legal research and resolving customer inquiries.
What You'll Do
- Conduct legal research and provide solutions to customers via Live Support chat.
- Maintain confidentiality and sensitivity regarding information from customer conversations.
- Manage multiple conversations simultaneously while maintaining a high level of responsiveness.
- Understand customer pain points and provide an effortless customer experience.
- Use scripted messages appropriately and timely.
- Create meaningful connections with customers and offer additional products or services when applicable.
What We're Looking For
- Currently enrolled student pursuing a Juris Doctorate program. 1L, 2L, or 3L law students are eligible.
- Excellent typing skills with a minimum of 40 wpm and 85% accuracy.
- Ability to multitask and prioritize tasks effectively in a rapidly moving setting.
- Empathetic and understanding of customer needs.
- Excellent business acumen and ability to offer value-added services to customers.
- Detail-oriented with close attention to accuracy and quality of work.
- Self-driven and open to receiving and applying constructive feedback.
- Effective written and verbal communication skills to document findings and share ideas clearly.
Team & Environment
You will be part of the Global Customer Operations team.
Benefits & Compensation
- Compensation: $18/hour
Work Mode
This is a remote position. Candidates must be located within the Eastern or Central Time Zones.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
