The Legal Operations Director will play a pivotal role at Juniper Square by building the legal operations function from the ground up. This strategic leader will design scalable processes and implement advanced technology solutions to support the legal team within a dynamic, technology-driven company focused on improving private markets through innovation.
What You'll Do
- Lead the vision and execution of Legal Operations to build a scalable, efficient, and high-performing team.
- Drive clarity, accountability, and operational alignment across the Legal function.
- Build workflows with AI at the center, automating what doesn’t require human attention and prioritizing what does.
- Serve as the primary administrator for legal technology platforms.
- Own and optimize the legal-tech stack, with deep accountability for Ironclad configuration, workflow design, reporting, and adoption.
- Design and manage legal intake and matter-management processes (ticketing/queues, triage, SLAs) to route work efficiently and increase self-service.
- Evaluate and implement additional technologies (workflow automation, AI-enabled tools, knowledge systems, e-signature, document management) that improve speed, visibility, and scale.
- Build and maintain legal knowledge repositories, playbooks, templates, and process documentation (e.g., Confluence) to enable self-serve contracting and reduce routine legal touchpoints.
- Define, track, and report on KPIs for cycle times, throughput, backlog, service levels, and operational risk.
- Use data and root-cause analysis to drive continuous improvement and process simplification.
- Lead change-management efforts for new systems, processes, and organizational shifts, including communication plans, training, and adoption tracking.
- Build the Legal Operations function from the ground up and scale the team over time as the company grows.
- Oversee vendor relationships for legal technology, ALSPs, and outside counsel, including selection, contracting, performance management, and cost optimization.
- Own or co-own e-billing and outside counsel spend management, partnering with Finance to track spend, enforce billing guidelines, and identify savings opportunities.
- Help manage the Legal department budget and forecasts; ensure disciplined financial operations across tools, vendors, and outside counsel.
- Oversee virtual data rooms and legal operations support for M&A, financings, and other strategic transactions.
- Adapt to evolving business needs and perform other duties as assigned.
What We're Looking For
- 8+ years of Legal Operations experience within a high-growth technology or services company
- Ideally 2+ years managing and developing a team
- Hands-on expertise implementing and optimizing Ironclad or a similar CLM in a high-volume environment
- Experience with at least one of: legal intake/matter-management systems, e-billing/outside counsel management, or legal analytics tooling
Nice to Have
- Project-management certifications (PMP, PRINCE2, or similar)
- Experience supporting global or distributed legal teams
- Prior experience in Legal Operations within both a SaaS and Professional Services environment or ideally a tech-enabled services company
- Hands-on ownership of a modern CLM platform (ideally Ironclad) and familiarity with legal intake, matter management, and workflow automation
- Experience partnering cross-functionally with Procurement, Deal Desk, FP&A, Accounting, Sales, Security, Product, and People Operations
- Strong process-builder mindset with experience creating playbooks, templates, dashboards, or self-service legal tools
- Comfortable with emerging AI-enabled legal workflows and modern legal operations tooling
Technical Stack
- Ironclad
- CLM (Contract Lifecycle Management)
- Legal intake systems
- Matter-management systems
- E-billing systems
- Legal analytics tools
- Workflow automation tools
- AI-enabled legal tools
- Knowledge systems
- E-signature platforms
- Document management systems
- Confluence
Team & Environment
- Team size: building from the ground up, will scale over time
- Structure: part of the Legal department, cross-functional collaboration across Sales, Services, Procurement, Deal Desk, FP&A, Accounting, Security, Product, and People Operations
- Reports to: Head of Legal
Benefits & Compensation
- Health, dental, and vision care for you and your family
- Life insurance
- Mental wellness coverage
- Fertility and growing family support
- Flex Time Off in addition to company-paid holidays
- Paid family leave, medical leave, and bereavement leave policies
- Retirement saving plans
- Allowance to customize your work and technology setup at home
- Annual professional development stipend
Compensation includes a U.S. base salary range of $140,000 - $170,000 USD, equity, and other benefits. Actual base salaries will be determined by candidate-specific factors, including experience, skill set, and location, as well as local minimum pay requirements, as applicable.
Work Mode
- Type: hybrid
- Locations: San Francisco, New York City, Mumbai, Bangalore, 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, England
- Flexibility: Variety of ways to work, ranging from fully remote to working full-time in physical offices; digital-first operations enable collaboration across locations.
Juniper Square is an equal opportunity employer committed to diversity and inclusion in the workplace.
