Hyatt Regency Lake Washington is seeking a Learning Manager to lead our Learning & Development function. You will ensure the department operates efficiently and aligns with Hyatt International’s corporate strategies, brand standards, and service culture, fostering a high‑performance environment for our employees.
What You'll Do
- Develop, implement, and maintain the hotel’s annual Learning & Development plan.
- Ensure all training programs reflect Hyatt’s brand values, service philosophy, and operational standards.
- Drive a culture of continuous learning and professional growth across all departments.
- Conduct engaging training sessions, workshops, and orientation programs for all levels of employees.
- Support departmental trainers and ensure consistency in training quality and content.
- Evaluate training effectiveness and adjust programs based on performance needs.
- Identify skill gaps and collaborate with department heads to create targeted development plans.
- Support succession planning and career development initiatives.
- Promote Hyatt’s learning platforms and encourage employee participation.
- Ensure all mandatory training (e.g., safety, brand standards, compliance) is completed on time.
- Maintain accurate training records and reports in accordance with Hyatt guidelines.
- Uphold confidentiality and professionalism in all employee development matters.
- Champion Hyatt’s purpose, values, and culture through learning initiatives.
- Support engagement programs that enhance teamwork, communication, and service excellence.
- Act as a role model for Hyatt’s commitment to colleague well‑being and growth.
What We're Looking For
- Bachelor’s degree in Human Resources, Education, Hospitality Management, or a related field.
- Previous experience in Learning & Development, ideally within the hospitality industry.
- Strong facilitation, communication, and interpersonal skills.
- Ability to build relationships across all levels of the organization.
- High level of organization, creativity, and initiative.
Nice to Have
- Proficiency in learning technologies and digital training tools is an advantage.
Hyatt Regency Lake Washington is an equal opportunity employer.
