Installation Made Easy (IME) is hiring a Leader of Program Implementation to own the configuration and maintenance of partner programs on our proprietary platform. This is a strategic role for a results-oriented leader who thrives on clarity and accountability, driving operational rigor across the organization.
What You'll Do
- Lead, manage, and develop a high-performing team of Program Implementation Analysts.
- Own the daily intake, triage, and assignment of configuration tickets, prioritizing accurately against business needs.
- Provide strategic and tactical support for ongoing program maintenance.
- Develop rigorous quality assurance processes for program launches, system changes, enhancements, fixes, and recurring configuration audits.
- Serve as the key cross-functional liaison with Program Development, Software, Operations, and Executive teams.
- Communicate clearly and assertively during priority conflicts, maintaining a strong commitment to quality and operational focus.
- Continuously refine team processes, workflows, and documentation for long-term scalability in a fast-paced environment.
- Perform other duties as required.
What We're Looking For
- A Bachelor’s Degree in Business, Operations, Information Systems, or a related field.
- Proven experience as a business-minded leader who brings order, structure, and clarity to complex workflows.
- Exceptional attention to detail with a track record of delivering error-free outputs.
- Strong Excel skills and data manipulation ability.
- Superior written and verbal communication skills.
- Expert organizational and time management capabilities.
- Ability to navigate ambiguity and pivot confidently in response to changing priorities.
- Skilled at assertive yet constructive communication with both peers and executives.
- Experience coordinating and motivating cross-functional teams toward shared objectives.
Team & Environment
You will lead a team of configuration analysts within the Business Development department, reporting directly to the VP of Business Development.
Benefits & Compensation
- 100% remote work environment.
- Employer-provided equipment.
- Medical, dental, and vision insurance.
- Health savings plan with an employer contribution.
- Medical and dental flexible spending accounts.
- Company-paid basic life, short-term disability, and long-term disability insurance.
- 401K plan with an employer match. The company matches 100% of the first 4% of salary deferrals. All contributions are 100% vested immediately.
- Employee discount program for electronics, groceries, travel, entertainment, and more.
- Employee assistance program.
- Pay on demand.
- Critical illness, hospital indemnity, group accident, and legal insurance.
- Paid time off.
Work Mode
This is a fully remote position.
We are an Equal Opportunity and Drug-Free Workplace.
