NICE Ltd. is looking for a Lead Technical Account Manager to provide expert technical support and service for our most important key accounts. In this role, you will resolve the most complex customer problems, help clients succeed with our technology, and foster long-term loyalty and product adoption.
What You'll Do
- Exemplify subject matter expertise in two or more technical areas
- Maintain deep expertise in telecommunications, contact center, and related technologies
- Resolve the most complex technical problems for designated key accounts
- Provide excellent technical and customer service to specific key accounts
- Help customers overcome technical and business issues as they arise
- Enable customer success and expansion in their use of our technology and services
- Expand customer usage of our products and help them become a reference for others
- Cultivate customers into long-term and loyal partners
What We're Looking For
- At least 10 years in a Technical or Service role within software, telecommunications, customer service, or contact center/service delivery
- Demonstrated proficiency in technical problem solving
- Excellent analytical and advanced troubleshooting skills with end-users and customers
- Excellent customer service and communication skills, both verbal and written
Nice to Have
- Extensive experience with software, telecommunications, and IP Telephony
- An analytical, inquisitive, service-oriented, and team-oriented personal profile
- A friendly demeanor and an early adopter mindset
Technical Stack
- Telecommunications
- Contact center technologies
- IP Telephony
Work Mode
This position is open to candidates based in the USA.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
