Marqeta is seeking a Lead Onboarding Project Manager to lead project implementation efforts for key accounts, new programs, expansions, and change requests. You will work within the Go-to-Market team and coordinate with cross-functional partners to ensure successful project delivery.

What You'll Do

Work with customers, payment networks, banks, vendors, and cross-functional teams to ensure program delivery with accuracy and the highest level of quality.
Act as the primary point of contact for customers during implementation and design a customized implementation approach to align with customer-specific needs.
Use project management tools and methodologies to deliver projects on time and to exceptional standards.
Develop deep relationships with customers and understand their unique business objectives, challenges, and success criteria.
Communicate effectively in a regulated and technical environment, partnering with revenue leads on customer needs.

What We're Looking For

Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or equivalent experience and PMI certification.
Customer Experience Obsessed: Takes a personalized approach to project management.
A Master of Time Management: Consistently meets deadlines through effective scheduling and resource allocation.
Exceptionally Organized: Strong organizational abilities with meticulous attention to detail.
A Natural Problem-Solver: Identifies challenges proactively and implements effective solutions.
A Relationship Builder: Develops and maintains productive working relationships.
Strong Communicator: Strong verbal and written communication skills.
Self-Motivated: Takes initiative, works independently, and anticipates needs.
Highly Adaptable: Navigates changing priorities with ease and maintains composure.

Nice to Have

Background in payments, credit products or financial services.
Experience with implementation projects for enterprise customers.
Experience with Smartsheets, Jira, Salesforce, and other collaboration tools.
Experience supporting Revenue-facing teams in a POD sales structure.

Technical Stack

Smartsheets
Jira
Salesforce

Team & Environment

You will work within the GTM team, which comprises Revenue, Strategy & Operations, Customer Solutions & Delivery, and Partnerships.

Benefits & Compensation

Compensation: National: $123,300 - $154,100; Premium: $133,400 - $166,800; Premium Plus: $145,000 - $181,300 + equity.
Equity in a publicly-traded company and an Employee Stock Purchase Program.
Multiple health insurance options.
Flexible time off.
Retirement savings program with company contribution and after tax contributions.
Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave.
Free therapy sessions, financial and professional coaching, and legal advice.
Monthly stipend to support remote work model.
Annual “development dollars” to support growth and development.

Work Mode

This role is hybrid and open to candidates in the United States, with a primary office location in Oakland, CA.

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex, veteran status, age, national origin, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by applicable law.