Casago is looking for a Lead Housekeeper to play a key role in our housekeeping operations. You will assist department managers in leading and developing a team of housekeepers through coaching, performance management, and hands-on work to meet our productivity and quality standards.
What You'll Do
- Oversee daily operations and workflow to optimize team productivity and meet departmental objectives.
- Perform inspections of completed cleans and support with touch-up cleaning as needed.
- Assist managers with supervising an efficient, high-quality housekeeping team.
- Foster a collaborative work environment that promotes open communication and employee engagement.
- Professionally clean and maintain properties using approved procedures and products.
- Perform cleaning tasks including sweeping, vacuuming, mopping, dusting, washing surfaces, moving furniture, and assisting with laundry.
- Assist with scheduling, ticket distribution, and ordering and organizing supplies.
- Meet and maintain company standards and metrics such as NPS, unit appearance, and efficiency.
- Assist managers with adhering to the assigned budget for your portfolio.
- Support your team by responding to escalated guest and homeowner concerns via email, calls, and tickets.
- Partner with your Business Development Representative when new units join the portfolio.
- Conduct regular inspections prior to guest and owner arrivals.
- Establish and maintain open, collaborative relationships with regional team members and upper management.
- Provide cross-coverage for your manager and Co-Leads when necessary.
What We're Looking For
- 1–2 years of experience in housekeeping or a similar position.
- Tech-savvy with experience using various digital systems, mobile apps, tablets, and software platforms.
- Reliable personal transportation for frequent travel between worksites.
- Must be dependable, self-motivated, and able to work independently while contributing positively to a team.
- Comfortable communicating clearly and thoughtfully with people, both online and in person.
- Ability to move freely (balancing, climbing, crawling, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive motions).
- Ability to lift up to a maximum of fifty (50) pounds without assistance.
- Flexibility to work shifts including early mornings, evenings, weekends, and holidays.
Nice to Have
- Experience working in hotel, hospitality, vacation rental, or a similar industry.
- Prior experience in a supervisory or management-level position in a similar industry.
Team & Environment
You will assist department managers in leading a team of housekeepers, reporting directly to them.
Benefits & Compensation
- Health, dental, and vision insurance based on hours worked.
- Employer Sponsored & Voluntary Supplemental Benefits based on hours worked.
- 401K retirement savings plan with immediate 100% company match on the first 6% you contribute.
- Health & Dependent Care Flexible Spending Accounts based on hours worked.
- Paid Vacation & Sick Time.
- Employee Assistance Program (EAP).
- Employee Discounts.
Work Mode
This position is onsite and requires travel between various property locations.
Casago is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law.
