Responsibilities
- Oversee daily operations and workflow management to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
- Perform inspections of cleans completed by Housekeepers and support touch-up cleans as needed.
- Assist managers with supervision of an efficient and high-quality team of housekeeping personnel ensuring all are trained, effective, and adhere to company policies and procedures.
- Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise.
- Professionally clean and maintain properties using cleaning procedures and products in conformance with prescribed company standards.
- Sweeping, vacuuming, mopping, dusting, and washing all surfaces. Move all reasonably portable furniture in rooms to clean under and behind and assist with laundry as needed.
- Assist with scheduling, distribution of tickets, ordering and organizing supplies, as assigned by the manager.
- Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency.
- Assist managers with assigned budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis.
- Support your team with escalated guest and homeowner concerns by responding to emails, calls, and tickets.
- Partner and assist your Business Development Representative when new units join the portfolio.
- Conduct regular inspections prior to guest and owner arrivals.
- Establish and maintain open, collaborative relationships with fellow regional team members and upper management team.
- Provide cross-coverage for your manager and Co-Lead(s) when necessary.
- Other duties as assigned because every day is different in hospitality!
Requirements
- 1 - 2 years experience in housekeeping or similar position.
- Prior experience in supervisory or management level position in a similar industry.
- Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.
- Reliable personal transportation is essential.
- Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
- Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
- Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.
Nice to Have
- Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
Compensation
Piece rate ranging between $40 and $315 per unit; average of $93 per unit. $24/hour for paid training, required meetings, and non-post reservation cleans.
Work Arrangement
Remote (City/Region)
Team
Structure: Lead Housekeeper assists department managers and Co-Lead(s); supervises team of housekeepers; reports to department managers.
Additional Information
- Equal opportunity employer committed to diversity and inclusion.
- Prohibited: possession, use, or being under the influence of alcohol or illegal drugs in the workplace.
- Some positions may require driving a personal vehicle or company vehicle for work purposes.
- Employees driving personal vehicle must have reliable transportation, valid driver’s license, and be at least 18 years of age.
- Employees driving company vehicle must have valid driver’s license, be at least 21 years old, and have been licensed driver for at least 3 years.
- Offer of employment contingent upon successful completion of a background check and/or OFAC screening, country dependent.
