What You'll Do
As the main point of contact after sale, you’ll oversee a portfolio of enterprise clients, guiding them from onboarding through renewal and beyond. Your focus will be on building trust, understanding strategic goals, and ensuring long-term value realization from simulation software solutions.
- Conduct executive-level business reviews to assess progress, align on priorities, and uncover expansion paths.
- Monitor customer health using data from Salesforce and HubSpot, acting early when risks arise.
- Collaborate with sales teams to shape account strategies and support growth initiatives.
- Ensure renewal success by maintaining detailed knowledge of client usage, licensing, and business needs.
- Share product updates and best practices to keep customers informed and engaged.
- Keep stakeholder maps, renewal pipelines, and health metrics current in CRM systems.
- Help strengthen the Customer Success team by mentoring peers and improving internal processes.
Requirements
- Bachelor’s degree in Business, Engineering, Communications, Strategy, or a related field.
- Minimum of 8 years in Customer Success or Account Management, ideally with enterprise software clients.
- Demonstrated ability to retain and grow accounts in complex, technical environments.
- Strong experience engaging C-level and senior stakeholders across diverse organizations.
- Proficiency with Salesforce and HubSpot for tracking interactions, renewals, and customer insights.
- Excellent communication, problem-solving, and presentation abilities.
- Must be located within California.
Preferred Qualifications
Experience working with clients in energy, utilities, or simulation technology sectors is highly valued. Familiarity with technical platforms such as PLEXOS®, Aurora, or Adapt2 is an advantage.
Benefits
- Flexible work model—choose where you work best: home, office, or remotely.
- Support for work-life balance tailored to individual needs.
- Opportunity to lead initiatives and make meaningful contributions across teams.
- Global culture rooted in integrity, ownership, and continuous innovation.
