At Dandy, Launch Trainers are essential to delivering an outstanding onboarding experience. This high-impact, customer-facing role is for someone who thrives on teaching, building trust, and driving measurable outcomes.
What You'll Do
- Lead new practices through Dandy’s onboarding program to help them ramp up quickly and effectively.
- Deliver engaging training sessions, both virtually and on-site, tailored to the learning styles of each practice.
- Demonstrate best practices in intraoral scanning and digital workflows, offering hands-on coaching.
- Build credibility and clinical trust that drives confidence and early adoption.
- Take ownership of each launch, ensuring practices achieve key milestones from day one.
- Serve as a trusted coach post-launch, helping practices refine workflows and overcome adoption barriers.
- Monitor early scan quality and deliver clear, constructive feedback to drive technique improvement.
- Identify gaps in product usage and offer targeted follow-up to close them.
- Conduct First Case Monitoring sessions to reinforce best practices and ensure order success.
- Collaborate with Customer Success, Product, and Support teams to share insights and improve the customer journey.
- Recognize early wins and celebrate progress to build practice confidence and momentum.
What We're Looking For
- Experience training on digital dental platforms or clinical technologies in a practice environment.
- Hands-on knowledge of intraoral scanning and digital dental workflows.
- Excellent teaching and facilitation skills—able to simplify technical concepts and drive behavioral change.
- Clear, confident communicator with outstanding virtual presentation and interpersonal skills.
- Customer-first mindset—empathetic, patient, and skilled at building trust remotely.
- Highly organized and accountable, with a track record of owning outcomes and follow-through.
- Quick learner, tech-savvy, and adaptable in fast-paced environments.
- Organized and efficient in managing multiple trainings, follow-ups, and customer touchpoints.
- Persuasive and supportive coach, skilled in encouraging behavior change and driving adoption.
Nice to Have
- Experience with iTero or Trios strongly preferred.
Team & Environment
In this role, you will collaborate with Customer Success, Product, and Support teams.
Benefits & Compensation
- Healthcare
- Dental
- Mental health support
- Parental planning resources
- Retirement savings options
- Generous paid time off
Work Mode
This role operates on a hybrid work model.
Dandy is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.
