Responsibilities
- Deliver first- and second-line technical support to end users in a corporate setting
- Monitor and maintain office IT systems, including computers, laptops, and connected devices
- Set up, configure, and support Windows and MacOS operating systems
- Diagnose and resolve issues related to hardware, software, network connectivity, and system performance
- Conduct routine system upkeep, including updates, patches, and preventive maintenance tasks
- Manage user support tickets, communicate effectively with requesters, and ensure timely resolution within defined service levels
- Support endpoint security initiatives such as antivirus protection, data encryption, and patch deployment
- Assist in acquiring, configuring, and replacing IT equipment as needed
- Perform fundamental system administration duties and assist with services like Active Directory, SCCM, and remote access via VPN
- Refer complex technical problems to higher-tier support teams when required
- Work closely with internal IT units to maintain reliable and consistent operations
Requirements
- 1–3 years of professional experience in IT support, service desk, or desktop support roles
- Demonstrated experience handling both L1 and L2 support functions
- Proven track record supporting end-user devices in large-scale environments
- Solid understanding of Windows 10 and 11 system administration
- Extensive hands-on experience supporting MacOS platforms
- Familiarity with endpoint security concepts, including patching, antivirus solutions, and encryption methods
- Basic knowledge of infrastructure tools such as Active Directory, SCCM, and VPN configurations
- Experience using ticketing or task management platforms for issue tracking
- Fluency in English, both written and spoken, at Upper-Intermediate (B2) level or higher
Nice to Have
- Familiarity with Linux systems is a bonus
We are seeking those who align with our core values
- GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals
- DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success
- BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow
