iRhythm Technologies is hiring a Key Account Manager to provide superior support for our highest volume accounts in the Tampa, FL area. In this role, you will be responsible for cultivating long-term customer relationships, meeting key performance indicators, and serving as the primary escalation point to ensure patient and customer success.
What You'll Do
- Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment.
- Drive customer and account performance by monitoring and measuring activities including registration volume, device inventory management, customer satisfaction, clinical effectiveness, and workflow efficiency.
- Serve as a primary point of contact for iRhythm internal teams regarding assigned customers, liaising with stakeholders in billing, clinical operations, legal, finance, inventory, and customer care.
- Train customers on iRhythm service tools such as ZioSuite and MyZio.
- Act in a timely manner to resolve customer issues.
- Provide continuous evaluation of processes and customer workflow, suggesting new methods to create efficiencies and leveraging regional expertise.
- Manage, onboard, and support assigned accounts.
- Attend and support key customer meetings and sales Quarterly Business Review sessions.
- Establish and maintain strong relationships with accounts and the internal sales organization.
- Lead or participate in strategic initiatives within assigned accounts.
- Conduct in-person account management initiatives as needed.
- Monitor and communicate key performance trends across assigned accounts, working to develop action plans for improvement.
What We're Looking For
- A Bachelor’s degree is highly preferred or an equivalent combination of education, training, and experience.
- At least 3 years in an account management or customer success role supporting large or complex accounts.
- Proven work experience as an Account Manager, Key Account Manager, or Sales Account Manager in a healthcare, medical device, or biotechnology environment.
- Self-directed and proactive nature.
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
- Ability to multi-task and prioritize in a fast-paced environment.
- Proficiency with tools including CRM (Salesforce), reporting, and Microsoft Office.
- Exceptionally collaborative, highly responsive, flexible, and adaptive.
- Must be willing to travel up to 20%.
Nice to Have
- Strong analytical skills with the ability to identify trends and present information succinctly and actionable.
- Proven understanding of how to apply key performance measurements to drive commercial development.
Technical Stack
- Salesforce
- Microsoft Office
Team & Environment
You will collaborate closely with iRhythm’s Marketing, Customer Care, and Clinical Operations teams.
Benefits & Compensation
- Compensation: $81,000 - $105,000
- Medical, dental, and vision insurances (all start on first day)
- Health savings account employer contributions
- Cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement)
- Travel reimbursement for medical care
- Noncontributory basic life insurance & short/long term disability
- Emotional health support for you and your loved ones
- Legal, financial, identity theft, pet and child referral assistance
- Paid parental leave
- Paid holidays
- Travel assistance for personal trips
- PTO
Work Mode
This is a remote position open to candidates based in the United States.
iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
