Responsibilities
- Serve as the primary point of contact for approximately 6,000 users globally, providing timely and reliable support via various channels.
- Manage and resolve tickets by executing updates and processes within tools such as Saphir Ressource and Activ-BPCE.
- Participate actively in the ongoing deployment of the Activ-BPCE time tracking tool.
- Collaborate with stakeholders to understand their requirements and ensure that the tool meets business needs effectively.
- Work closely with the product team to identify opportunities for enhancing the time tracking solution.
- Translate insights into user stories and technical feature requests to align the tool with business needs.
- Develop a comprehensive understanding of business activities and processes by collaborating with both the project and product teams.
- Liaise with various departments and stakeholders—including Finance, IT, Operations, and Compliance—to address issues and gather requirements related to financial topics.
- Support the production, review, and updating of the support KPIs, as well as monitor project KPIs to ensure alignment with business objectives.
Requirements
- Up to 2 years’ experience in customer support, management control, and/or project management.
- Curious, solutions-driven, and ready to achieve missions in a complex environment within the project team.
- Great listening, adaptability, and interpersonal skills.
- Strongly enjoy working in a team.
- Analytical and synthetic thinking.
- Knowledge of French - B2 mandatory
- Knowledge of English - B2 mandatory
Benefits
- Green Transportation Budget
- Electric bikes
- Flexible Hybrid Work Policy
- Wellbeing through the Honolulu Wellness Club
- Prayer Room
- Lactation Room
- Themed Villages that inspire creativity and collaboration
Work Arrangement
Hybrid — Portugal
Additional Information
- Fluency in French, both written and spoken, is required due to significant volume of francophone end users.
- B2 level in French mandatory
- B2 level in English mandatory
