As a Junior Account Manager EU at Back Market, you will manage a portfolio of high-profile smartphone and core category sellers from the EU, driving their sales and quality performance across all European Back Market websites. You will lead business reviews, conduct on-site visits and audits, and contribute to strategic business growth through cross-functional collaboration and data-driven insights.
What You'll Do
- Manage a portfolio of sellers based in the EU
- Own their Sales and Quality performance on all European Back Market websites
- Lead Business Review with your sellers to plan and manage strategic plans
- Visit and audit their structures
- Help to elaborate Back Market business strategy thanks to your field feedback & experience
- Lead cross-team projects to tailor solutions for our Sellers
- Be proficient leveraging data to track sellers performances and analyze trends and create projection
- Highly contribute to our business growth by working cross functionally within Back Market
What We're Looking For
- Fluent English
- One additional European language required (French or German preferred)
- Minimum 1 year of experience in related fields
- Proven customer portfolio management skills
- Proven project management experience with success in managing deadlines, customers, and schedules
- You are confident in business and technical conversations and can break down complex concepts for anyone to understand
- You are resourceful, scrappy, and creative, if a playbook doesn't exist yet, you are excited to figure it out and build it for the whole team to use
Nice to Have
- Previous experience in e-commerce or fast-growing startup
- SQL and/or Tableau experience a plus, but readiness to learn on analytics skills is a must
Technical Stack
- SQL
- Tableau
Benefits & Compensation
- A mission driven work environment where your day to day makes an impact on the planet
- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days
- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training
Work Mode
Hybrid, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days
We’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2). We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.
