Philips is looking for a Remote Support Engineer to deliver excellent global customer care for our Cardiology Informatics products. You'll use online resources, communities, and 1:1 support to resolve technical issues and contribute to key performance indicators for the Italian and European support desk. We are a health technology company built around the belief that every human matters, and you'll do work that helps improve lives.

What You'll Do

Provide support to over 200 customers on our range of Cardiology Informatics products in your assigned geographical region.
Analyze break/fix issues working with empathy and a sense of urgency to deliver solutions that meet customer and partner needs.
Resolve technical service issues according to standard processes and procedures, applying specialized understanding of complex product issues.
Ensure all critical cases or highly complex situations are quickly transferred to an appropriate senior staff member for immediate attention and proper escalation.
Maintain a high level of technical competence on Philips solutions and related technologies, and grow your own knowledge rapidly.
Ensure all customers receive prompt and courteous support, enabling the highest possible customer satisfaction.
Share best practices, knowledge, and learning with your team and the global support community to enhance the quality and efficiency of customer support.
Work independently with general supervision on daily work, seeking guidance as appropriate.

What We're Looking For

A Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
Hands-on experience, ideally over 3 years, in Windows Server, SQL Server, networking, and healthcare IT environments, particularly within cardiology, radiology, or similar clinical domains.
Strong communication skills in English and Italian, with an excellent ability to troubleshoot and solve problems.
A flexible professional willing to work remotely, engage in onsite activities, and undertake occasional travel across Europe.
A proactive individual motivated by improving healthcare through technology, who enjoys both hands-on technical work and collaboration with customers.