As an Account Manager for the EMEA region, you will be responsible for managing and nurturing strategic customer relationships—primarily with large enterprises and leading agencies. Your focus will be on ensuring customer success, driving retention, and identifying opportunities for expansion within existing accounts.
Key Responsibilities
- Oversee day-to-day engagement with assigned customers, collaborating closely with the Account Lead to maintain high satisfaction and proactive account management.
- Develop and execute tailored account strategies that align with customer goals and internal growth targets.
- Serve as a trusted advisor to mid- and senior-level stakeholders, guiding them in leveraging platform capabilities to achieve measurable business outcomes.
- Identify and act on opportunities to increase product usage, renewals, and upsell potential in coordination with Sales and Account Leadership.
- Work cross-functionally with Product, Support, Marketing, and Sales teams to ensure a unified and seamless customer journey.
- Monitor key health indicators—including usage patterns, feedback, and sentiment—to anticipate challenges and improve long-term outcomes.
- Support renewal and expansion initiatives by coordinating deliverables, documentation, and stakeholder communications.
- Stay current on industry developments, customer use cases, and emerging best practices to provide forward-looking recommendations.
- Contribute to the creation of customer-facing assets such as case studies, insights, and performance reports that demonstrate value.
What We’re Looking For
- 3–5 years of experience in account management, client success, or strategic partnerships, preferably in SaaS or marketing technology.
- Proven track record managing enterprise-level accounts with complex needs using a consultative approach.
- Strong interpersonal and presentation skills, with the ability to build credibility across technical and business audiences.
- Comfortable using data and analytics to assess account health and inform strategic decisions.
- Highly organized and detail-focused, capable of managing multiple priorities in a dynamic environment.
- Experience collaborating with cross-functional teams to deliver customer-centric outcomes.
- Native proficiency in both English and French is required.
- A self-driven mindset with a bias toward action and a passion for solving customer challenges.
- Adaptable and resilient, with a willingness to operate independently in a fast-paced, evolving startup environment.
Preferred Background
- Experience with AI-powered marketing platforms, marketing technology stacks, or digital media solutions is a strong advantage.
Why This Role Matters
This is a foundational position within a growing startup at the forefront of AI in marketing technology. You’ll have immediate ownership, work alongside a high-performing team, and play a key role in shaping customer success strategies as the business scales. The role supports a globally distributed team, with flexibility to work from major hubs including Berlin and New York City.
