Responsibilities
- Deploy operating system (OS) and application patches following IT security and compliance guidelines.
- Ensure timely updates of Windows, macOS, Linux, and third-party software across all endpoints.
- Monitor and troubleshoot patch failures, escalating issues as needed.
- Work with IT Security teams to mitigate vulnerabilities identified in patch management reports.
- Maintain compliance with industry standards (e.g., NIST, CIS, ISO 27001) by following patching best practices.
- Perform preventive maintenance on IT systems, including servers, workstations, and network devices.
- Monitor system health dashboards to proactively address potential issues.
- Document maintenance schedules, patch deployments, and resolutions in the ITSM system.
- Respond to IT service requests and incidents related to patching and maintenance.
- Troubleshoot performance, compatibility, and security issues arising from patch deployments.
- Ensure proper rollback procedures are in place for failed updates.
Team
Team size: over 3,000 professionals. Structure: global team
Additional Information
- Work with a global technology leader in IT Service Management (ITSM) environment.
- Fully remote flexibility with a collaborative global team.
- Continuous learning and career growth opportunities.
- Competitive compensation and benefits package.
