Derex Technologies Inc is hiring an Italian VIP Account Manager to nurture and manage high-value players in the Italian market within the online entertainment sector. This role focuses on delivering exceptional customer service and tailored experiences to ensure VIP player loyalty and satisfaction.
What You'll Do
- Develop and maintain strong, personalized relationships with high-value players in your market.
- Serve as the main point of contact for VIP players, promptly addressing their inquiries, concerns, and requests.
- Provide customized support to VIP players, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
- Gain an in-depth understanding of VIP player preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize player value.
- Continuously monitor and analyze player activity, identifying trends and opportunities to enhance player engagement and retention.
- Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
- Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
- Handle VIP player complaints and disputes with a focus on fair and efficient resolutions.
- Provide regular reporting on the performance of your VIP players, accompanied by recommendations for improvement to the management team.
What We're Looking For
- Bachelor's degree in a related field or equivalent work experience.
- Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
- Profound understanding of the Italian iGaming market, along with in-depth knowledge of player preferences.
- Bilingual or native level of Italian and fluency in English.
- Outstanding communication and interpersonal skills.
- A customer-centric mindset with a firm commitment to delivering top-tier customer service.
- Strong analytical capabilities, with a data-driven approach to decision-making.
- Proficiency in using customer relationship management (CRM) tools and other relevant software.
- Ability to work effectively both independently and as part of a team.
- Available to work on shifts from Monday to Sunday up until 2:00am CET.
- Exceptional problem-solving skills and the capacity to remain composed under pressure.
Technical Stack
- CRM tools
Team & Environment
You will be part of a new VIP team and will report to the management team.
Benefits & Compensation
- Competitive salary plus unlimited commission based on KPIs achievement.
- Health Insurance.
- Learning and development opportunities, interesting challenging tasks.
- Company fitness corner in the office for employees.
- Opportunity to develop language skills and partial compensation for the cost of language classes.
- Breakfasts and lunches in the office.
Derex Technologies Inc is an equal opportunity employer.
