About the Role
The role involves providing dedicated travel support to customers, handling inquiries, managing bookings, and resolving issues promptly while ensuring high satisfaction levels.
Responsibilities
- Respond to customer inquiries related to travel plans and bookings
- Assist with flight, accommodation, and itinerary changes
- Provide timely updates on travel disruptions or changes
- Ensure accurate documentation for travel arrangements
- Communicate effectively with service providers and internal teams
- Troubleshoot booking system issues
- Maintain up-to-date knowledge of travel policies and destinations
- Escalate complex cases when necessary
- Deliver support via email, phone, and chat channels
- Monitor travel alerts and advise customers accordingly
- Assist travelers during emergencies or unexpected changes
- Ensure compliance with data privacy standards
- Track and report on support ticket resolution times
- Follow standard operating procedures for customer service
- Maintain professionalism in all customer interactions
- Work flexible hours to support international time zones
- Adapt quickly to evolving travel conditions
- Use CRM tools to log and manage customer cases
- Collaborate with logistics and operations teams
- Contribute to process improvements in customer support
Compensation
Competitive salary and benefits package
Work Arrangement
Remote
Team
Part of a dynamic customer support team focused on travel services
Location
Remote position based in Greece
Language Requirements
- Native or near-native proficiency in Italian required
- Professional working proficiency in English
Not available
