Patrique Mercier Recruitment is hiring an Italian Speaking Streaming Platform Support Representative -Remote in Greece

Patrique Mercier Recruitment FR is eager to onboard an Italian-Speaking Streaming Platform Support Representative. The role involves providing crucial assistance to platform users, guiding them through their viewing journey. If you are passionate about digital entertainment technology and excel in customer service, this opportunity is perfect for you! Responsibilities - Offer outstanding support to Italian-speaking users through email, live chat, and phone, addressing platform-related inquiries - Diagnose and resolve technical challenges concerning account management, streaming performance, and content accessibility - Offer expert guidance on platform capabilities to enhance user experience and satisfaction - Maintain precise documentation of customer interactions and resolution strategies in the CRM system - Engage with internal teams to communicate user insights and recommend platform enhancements - Continuously update knowledge of streaming industry trends, platform features, and technical troubleshooting techniques - Conduct post-resolution follow-ups to ensure user satisfaction and address potential remaining concerns Requirements - Native or near-native fluency in Italian and English, both written and verbal communication - Proven background in customer or technical support, ideally within streaming or entertainment sectors - Comprehensive understanding of streaming technologies and user engagement patterns - Exceptional analytical and problem-solving capabilities for efficient issue resolution - Superior communication skills with a focus on delivering outstanding customer experiences - Prior exposure to CRM or support ticket management systems is preferred - Highly self-driven personality capable of independent task management in a fast-paced environment Benefits - Competitive Monthly Compensation - Monthly Performance-Based Bonus - Comprehensive Paid Training Program - Complete Relocation Package (Flight, Airport Transfer, and Accommodation) - Comprehensive Health Insurance Coverage - Additional Private Health Insurance Option - Two Extra Salary Installments Annually - Additional Attractive Perks