Patrique Mercier Recruitment is hiring an Italian Speaking HealthTech Support Specialist -Remote in Greece

Patrique Mercier Recruitment FR is thrilled to present an opportunity for an Italian-Speaking Healthcare Technology Support Professional. This position is ideal for candidates passionate about technology and the healthcare industry. As a HealthTech Support Specialist, you will provide outstanding assistance to Italian-speaking clients leveraging health technology solutions, ensuring they receive comprehensive support to enhance their healthcare interactions. Responsibilities - Provide superior technical support to Italian-speaking users of HealthTech products via multiple communication platforms, including phone, email, and chat. - Analyze, identify, and resolve software and hardware challenges within health technology applications. - Guide clients on product capabilities, operational techniques, and optimal utilization in healthcare environments. - Document and maintain detailed records of customer interactions and resolution processes in the CRM system. - Partner with product development and technical teams to escalate concerns and offer constructive feedback for solution enhancement. - Conduct proactive client follow-ups to guarantee issue resolution and promote exceptional user satisfaction. - Remain current with industry developments, product modifications, and healthcare technology progressions to improve support services. Requirements - Native-level proficiency in Italian and English, demonstrating exceptional verbal and written communication capabilities. - Prior experience in customer support, preferably within health technology or healthcare domains. - Robust technical troubleshooting expertise and comprehensive understanding of health technology applications. - Outstanding customer service skills and remarkable capacity for client empathy. - Advanced proficiency with remote support technologies and CRM platforms is advantageous. - Capacity to operate autonomously in remote settings and efficiently manage multiple responsibilities. - Dedicated commitment to continuous learning and professional advancement in health technology. Benefits - Competitive Monthly Compensation - Monthly Performance-Based Bonus - Comprehensive Paid Training - Complete Relocation Package (Flight, Airport Transfer, and Accommodation) - Standard Health Insurance - Supplementary Private Health Coverage - Two Additional Salary Payments Annually - Additional Comprehensive Benefits