Patrique Mercier Recruitment is hiring an Italian Speaking Email Support Specialist to deliver high-quality support to Italian-speaking clients. In this fully remote role based in Greece, you will be the primary point of contact for customer inquiries via email, ensuring effective resolution and a positive client experience.
What You'll Do
- Respond promptly to customer inquiries via email in Italian, providing clear and accurate information regarding products and services.
- Assist customers with order-related questions, account issues, and general support needs.
- Troubleshoot issues and provide appropriate solutions or escalate as necessary to ensure customer satisfaction.
- Document all email interactions in the CRM system for effective tracking and future reference.
- Collaborate with team members to enhance service quality and continuity.
- Identify trends in customer inquiries and suggest improvements to support processes.
- Stay informed about the latest product updates and company policies to deliver accurate information to clients.
What We're Looking For
- Fluency in Italian and English, both written and spoken.
- Exceptional written communication skills with a focus on clarity and professionalism.
- Strong problem-solving abilities and the capability to handle customer inquiries efficiently.
- Ability to work independently and manage time effectively in a remote environment.
- Enthusiastic about delivering excellent customer service and building rapport with clients.
Nice to Have
- Prior experience in email support or customer service roles is highly desirable.
- Familiarity with CRM software and email management tools is a plus.
Technical Stack
- CRM software
- Email management tools
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
Work Mode
This is a fully remote position based in Greece.
Patrique Mercier Recruitment is an equal opportunity employer.
