About the Role
Provide professional email support to Italian-speaking clients, handling inquiries and resolving issues efficiently while maintaining high service standards.
Responsibilities
- Respond to customer emails in Italian with clarity and accuracy
- Address client questions and resolve issues promptly
- Maintain consistent communication standards across all messages
- Work within support systems to track and manage customer cases
- Escalate complex issues when necessary
- Ensure adherence to response time guidelines
- Collaborate with team members to improve support processes
- Follow established procedures for data security and privacy
- Document customer interactions accurately
- Identify recurring issues and report trends to supervisors
- Support customers across different time zones as needed
- Maintain up-to-date knowledge of products and services
- Handle sensitive customer information with confidentiality
- Meet performance targets for quality and efficiency
- Adapt communication style to suit diverse customer needs
Nice to Have
- Previous experience in technical support
- Knowledge of CRM software
- Experience supporting Italian-speaking users
- Familiarity with remote collaboration tools
- Background in telecommunications or related industry
Benefits
- Remote work flexibility
- Stable employment opportunity
- Professional development resources
- Supportive team environment
- Regular performance feedback
Compensation
Competitive salary with benefits
Work Arrangement
Remote
Team
Customer support team serving Italian-speaking clients
Location
This position is open to candidates based in Greece who can work remotely.
Language Requirement
Native or near-native proficiency in Italian is required for handling customer correspondence.
Not available
