Patrique Mercier Recruitment is hiring an Italian Speaking Email Support Specialist -Remote in Greece

Patrique Mercier Recruitment FR is delighted to present an engaging opportunity for an Italian-speaking Digital Communication Support Professional. This position is ideal for individuals who excel in customer-focused environments and possess expertise in email-based client interactions. As a Digital Support Specialist, you will be tasked with addressing inquiries and resolving challenges for Italian-speaking customers efficiently and effectively. Responsibilities - Provide swift, comprehensive responses to client emails in Italian, delivering precise and detailed information about products and services. - Support customers with order-related inquiries, account management, and comprehensive support requirements. - Diagnose technical and procedural challenges, delivering appropriate resolutions or strategically escalating complex issues to ensure optimal customer satisfaction. - Meticulously record all email communications within the customer relationship management system for comprehensive tracking and future reference. - Engage collaboratively with team members to continuously enhance service quality and operational continuity. - Analyze patterns in customer communications and propose strategic improvements to support methodologies. - Maintain comprehensive knowledge of current product developments and organizational policies to deliver accurate, up-to-date client information. Requirements - Bilingual proficiency in Italian and English, demonstrating exceptional written and verbal communication skills. - Preferred background in digital support or customer service professional environments. - Outstanding written communication capabilities, emphasizing clarity and professional presentation. - Advanced problem-solving competencies and efficient customer inquiry management skills. - Capacity to operate autonomously and manage time strategically in remote work settings. - Advanced understanding of customer relationship management software and digital communication platforms is advantageous. - Passionate commitment to delivering exceptional customer experiences and establishing strong client relationships. Benefits - Competitive Monthly Compensation - Performance-Based Monthly Bonus - Comprehensive Paid Training Program - Complete Relocation Package (Flight, Airport Transfer, and Accommodation) - Comprehensive Health Insurance Coverage - Premium Private Health Insurance - Two Additional Annual Salary Supplements - Extensive Additional Advantages