About the Role
Handle incoming email queries from Italian-speaking customers, deliver clear and accurate responses, and maintain high service standards within defined response times.
Responsibilities
- Respond to customer emails written in Italian with precision and clarity
- Ensure all communications meet established quality and tone guidelines
- Manage high volumes of inquiries while maintaining response time targets
- Escalate complex issues to appropriate departments when necessary
- Update customer records with interaction details and outcomes
- Follow documented procedures for common support scenarios
- Identify recurring issues and report trends to team leads
- Maintain confidentiality of customer information
- Collaborate with team members to resolve shared challenges
- Adhere to service level agreements for email response times
- Use support software to log and track customer interactions
- Provide feedback on unclear or inconsistent customer messages
- Stay updated on product and service changes affecting support
- Participate in team meetings and training sessions
- Follow up on unresolved cases until closure
- Maintain consistent work quality during peak periods
- Apply problem-solving skills to customer-specific situations
- Contribute to internal knowledge base improvements
- Work according to scheduled shifts including weekends if required
- Meet performance metrics related to accuracy and efficiency
Compensation
Not specified
Work Arrangement
Remote
Team
Distributed team with remote operations
Location
Remote position based in Greece
Language Requirement
Native or near-native proficiency in Italian required
Not offered
