Side is looking for a part-time Italian Player Support Advocate to join our global team. Representing our brand, you'll deliver top-tier support to gamers and customers, ensuring a seamless and positive experience from your remote location. We provide full training and clear career progression opportunities.
What You'll Do
- Answer customer queries aiming for first-time resolution with excellent attention to detail, care, and professionalism.
- Respond to queries within agreed response times and handle communications to provide solutions while protecting confidentiality.
- Resolve technical issues raised by customers via live chat through fault-finding analysis and offering appropriate solutions.
- Communicate with customers via telephone (e.g., call backs) as trained.
- Work effectively within a dynamic team structure with individual and shared team objectives to ensure the best customer care experience.
- Maintain a dedicated service focused on exceptional responses and outstanding quality.
- Work with colleagues across the global customer community to identify trends in customer queries.
What We're Looking For
- Fluency in Italian & English (reading & writing).
- Strong attention to detail, communication, and computer skills.
- Self-motivated, proactive, and collaborative in a multilingual team.
- Logical, methodical thinking with problem-solving skills.
- Patience, perseverance, and high concentration levels.
- Comfortable discussing technical issues related to gaming hardware.
- Ability to multitask across chats, emails, and calls while maintaining accuracy.
- Passion for helping and delivering the best customer experience.
- Based in Portugal.
- PC requirements: internet speed minimum of 10 Mb/s download internationally, minimum 4 GB RAM, computer running 64-bit Windows 8 or newer or recent macOS, i5 processor (2.4 GHz or faster) max. 3 years old, screen with at least 1080p Full HD display, (smart)phone for two-factor authentication (Android 4.4+ or iOS 10.0+), own Webcam, Headset and Laptop/PC, own separate and private working area with comfortable table & chair.
- All candidates must adhere to confidentiality and security protocols.
- All candidates will be required to pass an online language and skills test, including a final competency based live interview.
- All applications should submit their CV in English.
Nice to Have
- Experience with PC/console gaming is a plus.
- IT literacy, tech-savviness, or experience in Customer Service/Technical Support is beneficial.
Team & Environment
You'll join a global, multilingual team working in a dynamic structure with individual and shared team objectives. We pride ourselves on being a supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability.
Benefits & Compensation
- Full training and the opportunity to work on some of the biggest game clients, titles, projects, and tech in the world.
- Attractive remuneration, holidays.
- Regular team competitions with great prizes.
- Inclusion into an extensive social calendar.
- A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability.
- Dedicated employee wellbeing programme.
- Regular progression opportunities.
- Remote/Homeworking with flexible working schedules.
- Fun environment and a relaxing culture.
- Opportunity to work with the leading technology and creative minds in the world.
- Learn as you work.
- Superb training and promotion and progression opportunities.
Work Mode
This is a part-time, remote position. You must be based in Portugal.
We are a supportive community and an equal opportunity employer.
