Humana Inc. is looking for an IT Vendor Management Lead to oversee strategic supplier relationships that are foundational to our clinical workflows, care delivery systems, electronic health records, and home health operations. You will ensure these critical health-tech platforms align with our enterprise technology, operational, and risk objectives.
What You'll Do
- Serve as the primary strategic owner for assigned supplier relationships, ensuring alignment to enterprise technology, financial, operational, and risk objectives.
- Lead and mature supplier governance including quarterly business reviews, executive business reviews, steering committees, and strategic roadmaps.
- Oversee contract strategy, including renewals, enterprise licensing, SaaS agreements, consumption models, pricing optimization, and SLA development.
- Partner closely with IT, Security, Finance, Legal, Architecture, and business leaders to drive alignment between business requirements and vendor capabilities.
- Lead escalations, risk mitigation, service remediation, and performance correction plans to ensure vendor accountability.
- Manage enterprise financials for assigned suppliers including cost optimization, forecasting, ROI, and long-term investment planning.
- Maintain deep awareness of market trends, supplier risk, and competitive landscapes within portfolio.
- Influence executive stakeholders using strong communication, storytelling, and analytical reasoning.
- Contribute to vendor management maturation including frameworks, dashboards, and governance tools.
What We're Looking For
- Bachelor's degree in supply chain management, business management, business administration, engineering, or a related field.
- 7+ years in IT vendor management, strategic sourcing, technology procurement, or related IT leadership roles.
- Experience working with EMR/EHR vendors or clinical workflow systems.
- Experience managing large-scale, complex technology suppliers with multi-million-dollar budgets.
- Strong executive presence with the ability to influence and present to VP/SVP levels.
- Proven history driving strategic negotiations, contract optimization, and supplier lifecycle management.
- Deep understanding of SaaS contracting structures, licensing models, renewal strategies, SLAs, and consumption models.
- Strong financial acumen and the ability to analyze, model, and communicate cost scenarios.
- Demonstrated ability to build collaborative relationships across cross-functional teams.
- Strong problem-solving, negotiation, and conflict resolution skills.
- Experience supporting large, matrixed organizations with healthcare preferred but not required.
Nice to Have
- Experience with interoperability frameworks, data exchange agreements, and clinical integration tools.
- Background working with clinical leadership, population health teams, or care delivery organizations.
- Vendor management certifications.
- Commitment to ongoing professional development and staying current with industry best practices.
- Experience operating in regulated environments (HIPAA, HITRUST, SOC2, SOX).
Team & Environment
This role partners closely with Clinical Operations, Population Health, Digital Health, Care Management, and IT application teams.
Benefits & Compensation
- Medical, dental and vision benefits.
- 401(k) retirement savings plan.
- Time off including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave.
- Short-term and long-term disability.
- Life insurance.
- Compensation range: $115,200 - $158,400 per year.
Work Mode
This position operates on a hybrid schedule.
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
