TMA Systems is hiring an IT Systems Administrator to join our growing technology team. You will act as a vital bridge between end-user support and backend operations, reporting to the IT Team Lead and ensuring the stability of our hybrid environment.
What You'll Do
- Serve as the primary point of contact for internal technical support, championing a high-quality employee experience.
- Diagnose, troubleshoot, and resolve hardware, software, and access-related issues efficiently.
- Monitor the helpdesk ticketing system, prioritizing and executing tasks to meet service level expectations.
- Maintain rigorous operational documentation and ensure all activities adhere to established IT policies.
- Administer and support a hybrid environment, including Azure Entra ID, Active Directory, DNS, Windows Server, and IIS.
- Assist in the operation and maintenance of Azure cloud infrastructure resources.
- Perform routine system monitoring, patch management, and remediation to ensure high availability.
- Strictly follow change management processes when implementing infrastructure updates.
- Manage the full user lifecycle: onboarding new hires, managing transfers, and processing offboarding securely.
- Administer user accounts, licenses, group memberships, and access rights in accordance with Least Privilege principles.
- Provision, configure, and deploy workstations, ensuring all endpoints meet security configuration standards.
- Maintain an accurate, real-time inventory of all IT assets and endpoints.
- Assist with network connectivity troubleshooting and support SSL/TLS certificate tracking, renewal, and deployment.
- Execute compliance-related activities, including audit evidence collection and documentation.
- Monitor security alerts and respond to incidents in coordination with the IT Team Lead.
- Collaborate with HR and Compliance teams to coordinate sensitive access changes.
What We're Looking For
- 3+ years of experience in IT System Administration or a high-level Service Desk role.
- Strong proficiency with Microsoft Active Directory, Azure Entra ID, and Windows Server environments.
- Fundamental understanding of DNS, DHCP, TCP/IP, and SSL/TLS certificate management.
- Proven ability to diagnose complex hardware and software issues.
- Excellent communication skills with the ability to explain technical concepts to non-technical staff.
Nice to Have
- Experience with PowerShell scripting for automation.
- Knowledge of compliance frameworks (e.g., SOC2, ISO, HIPAA).
- Industry certifications (e.g., CompTIA Network+/Security+, Microsoft Certified: Azure Administrator).
Technical Stack
- Azure Entra ID
- Active Directory
- DNS
- Windows Server
- IIS
- PowerShell
Team & Environment
Reporting to the IT Team Lead.
