Peter Millar LLC is seeking an IT System Administrator to join its support team. This role is pivotal in managing, maintaining, and supporting all aspects of our network to ensure critical business systems are healthy. You will provide technical expertise and serve as an escalation point for IT support technicians and peers.

What You'll Do

Build and maintain systems including servers, networks, and applications
Patch, update, and upgrade infrastructure to ensure compliance and stability
Provide end user technical support, education, and training
Create and maintain documentation for hardware, software, and network configurations
Work closely with the IT Security Administrator and other team members supporting the security framework
Manage tickets and work within a ticket queue effectively
Maintain high-availability systems, data integrity, security, and disaster recovery configurations
Serve as an escalation point for IT support technicians and other peers
Provide high-level system monitoring with an understanding of reliability, availability, and failure management/mitigation needs
Deploy follow up processes while supporting remote employees, office locations, and retail stores
Follow IT change management process
Work closely with business users, internal IT staff, and external consultants to complete projects under high levels of responsibility and autonomy
Research solutions and work through all phases from proof of concept to implementation, including cost negotiation, communication, documentation, and training
Be available outside of regular hours for escalations and special projects

What We're Looking For

3+ years of experience administrating Qualys VMDR
College degree in CIS, Computer Science, a related field, or relevant training and experience
5+ years of experience supporting end users and resolving technical issues for Windows servers and workstations
5+ years in a server, network, or systems support role
Follow security best practices when deploying, upgrading, and maintaining IT systems and services
Experience managing projects
Experience with IT change request process
Provide customer service
Ability to work well independently and collaborate as part of a team in a fast-paced, growing company
Highly skilled working with Active Directory, group policies, and domain replication
Familiar with networking concepts and protocols
Skilled at troubleshooting and reporting problems
Experience managing an O365 environment
Working knowledge of virtualization technologies such as VMware
Familiar with patch management platforms and patching processes
Ability to work under pressure and adapt quickly to shifting priorities
Possess excellent verbal and written communication skills
Highly skilled in installing and configuring new hardware, software, and systems
Comfortable with Powershell and other scripting technologies

Nice to Have

Qualys training or certification a plus: QCS or QCE
1+ years Linux experience preferred
VMware experience preferred
Experience working with cloud providers preferred
Hybrid Cloud experience a plus

Technical Stack

Qualys VMDR
Windows servers and workstations
Linux
O365
VMware
Active Directory, Group Policies
Powershell and other scripting technologies
Cloud providers

Team & Environment

This position is part of the Support team, working closely with the IT Security Administrator and other team members. The role reports within the support structure and serves as an escalation point for IT support technicians and other peers.