Act as the initial contact for clients needing technical help through phone or email communication.
Conduct remote diagnostics using structured questioning and troubleshooting methods for hardware and software problems.
Evaluate customer-reported issues and identify the most appropriate resolution path.
Guide users step-by-step through corrective actions to resolve technical difficulties.
Forward unresolved support cases to higher-tier teams when necessary.
Deliver clear and correct details about IT offerings and system capabilities.
Log technical incidents, issues, and resolutions accurately in the ticketing platform.
Oversee client support tickets and coordinate with team members to meet service targets and satisfaction goals.
Operate as a direct support resource for end users, delivering fixes and guidance for cloud-based systems and infrastructure.

Remote

Sourcefit is hiring an IT Support Technician

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