Responsibilities
- Deliver prompt technical assistance to both local and remote end users
- Identify, analyze, and resolve issues related to hardware, software, networks, and infrastructure
- Set up, manage, and troubleshoot various IT systems, including computers, printers, network devices, surveillance systems, and phone systems
- Support warehouse-specific technology such as RF and barcode scanners, tablets, and wireless access points
- Perform fundamental network tasks like switch port connections, cable verification, and wireless issue resolution
- Manage Microsoft 365 and Azure AD user accounts, access rights, and permissions
- Deploy and maintain standardized desktop configurations and software applications
- Facilitate IT onboarding for new employees, including device setup, account creation, and orientation sessions
- Collaborate with external vendors for equipment repairs, cabling, and technical services
- Act as on-site support for corporate IT teams and third-party providers needing physical assistance
- Support security infrastructure, including video surveillance and access control systems
- Enforce compliance with organizational IT security policies, patch management, and access protocols
- Track and manage IT asset inventory and equipment lifecycle
- Maintain and update technical documentation and support procedures
- Monitor and manage incident and service requests through the company’s ticketing system
- Physically handle and relocate equipment such as computers and printers when necessary
- Provide after-hours or emergency support as needed
Requirements
- Associate’s degree in Information Technology, Business, or a related field
- Minimum of two years of experience in Level 1 or Level 2 IT support roles
- Proficiency with Windows operating systems and PC hardware
- Familiarity with Microsoft 365 administration tasks
- Basic knowledge of networking principles including TCP/IP, DHCP, DNS, switching, and wireless technologies
- Strong analytical and diagnostic abilities
- Effective time management and multitasking skills in a dynamic environment
- Excellent communication and interpersonal capabilities
- Professional and courteous attitude with a focus on user support
Nice to Have
- Experience in a warehouse, logistics, or distribution center setting
- Background supporting warehouse-specific devices such as printers, mobile units, and RF scanners
- Working familiarity with Android and Apple operating systems
- Understanding of structured cabling systems, including copper and fiber
- Experience with collaboration platforms like Slack and Microsoft Teams
Benefits
- Comprehensive and affordable medical, dental, vision, and voluntary life insurance plans
- 401(k) retirement plan with company match of up to 4%
- Paid time off including vacation, sick leave, and holidays
- Company-paid basic life insurance and long-term disability coverage
- Discounted auto, home, and pet insurance options
- Flexible Spending Account (FSA) availability
- Confidential access to mental health, financial, and legal support via Employee Assistance Program (EAP)
- Company-issued equipment and a one-time $250 remote work stipend
- Annual $750 professional development allowance
- $25 monthly credit for Grubhub orders
- Employee rewards and recognition initiatives
- Additional benefits and perks available
Work Arrangement
On-site
Why work with us
- We offer extensive benefits including health insurance, 401(k) matching, paid time off, EAP services, professional development funding, and wellness perks.
- Our Ownership for All program ensures every team member shares in the company’s financial success.
- We support work-life balance through flexible scheduling and wellness initiatives.
- Career growth is encouraged through training, internal mobility, and annual development opportunities.
- We practice generosity by supporting trade organizations, nonprofits, and community causes through donations and volunteer time.
- Employee feedback is valued through town halls, check-ins, and idea-sharing platforms.
Additional Details
- Applicants must be authorized to work full-time in the U.S.; no visa sponsorship is offered.
- The company is an Equal Opportunity Employer, making hiring decisions based on qualifications and merit.
- Applicants are expected to submit original work; AI use is permitted if disclosed and authentic.
- Background checks are conducted for all potential hires in compliance with applicable laws.
- Official communications will only come from @supplyhouse.com email addresses.
Other
- Applicants must be authorized to work full-time in the U.S.; no visa sponsorship is offered.
- The company is an Equal Opportunity Employer, making hiring decisions based on qualifications and merit.
- Applicants are expected to submit original work; AI use is permitted if disclosed and authentic.
- Background checks are conducted for all potential hires in compliance with applicable laws.
- Official communications will only come from @supplyhouse.com email addresses.
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