SBA Grupė is hiring an IT Support Technician to provide first and second-level technical support for end users in our highly robotic and automated furniture manufacturing factory. You will diagnose and resolve hardware and software issues, perform routine maintenance, and assist with employee onboarding and offboarding.
What You'll Do
- Provide first and second-level technical support for end users on Windows 10/11.
- Diagnose and resolve hardware issues, including desktops, laptops, and peripherals.
- Reinstall and configure operating systems, primarily Windows.
- Install, configure, and maintain software applications.
- Set up and maintain network and local printers and scanners.
- Perform routine maintenance of IT equipment and systems.
- Support users with Microsoft Office, email configuration, and basic networking issues.
- Maintain inventory of IT assets and perform equipment handovers.
- Document incidents and solutions in a helpdesk or ticketing system.
- Assist with onboarding and offboarding of employees, including device setup and account creation.
- Escalate complex issues to higher-level support when needed.
What We're Looking For
- Experience in IT support or helpdesk roles.
- Good understanding of Windows 10/11 operating systems.
- Experience with PC and laptop reinstallation, imaging, and recovery tools.
- Experience with Raspberry PI configuration.
- Solid knowledge of computer hardware and peripherals.
- Familiarity with printer setup, drivers, and maintenance.
- Understanding of basic networking concepts (TCP/IP, DHCP, DNS, Wi-Fi).
- Experience with the Microsoft 365 environment (Outlook, Teams, OneDrive).
- Ability to troubleshoot both software and hardware issues independently.
- Good problem-solving skills and a customer service mindset.
- Strong communication skills and ability to explain technical issues to non-technical users.
- Ability to prioritize tasks and work under pressure.
Nice to Have
- Experience with the Jira ticketing and helpdesk system.
- Basic knowledge of Active Directory.
- Familiarity with the remote support tool Axence.
- A valid driver’s license.
Technical Stack
- Windows 10/11
- Microsoft 365
- Raspberry PI
- Jira
- Active Directory
- Axence
Team & Environment
You'll join a team of over 250 talented professionals.
Benefits & Compensation
- Leading compensation plans
- Competitive benefit package including Health, Dental, and Vision
- Paid holidays, sick days, and PTO
- Career advancement opportunities
- A safe and supportive work environment
Work Mode
This is an onsite role based in North Carolina, USA.
SBA Grupė is an equal opportunity employer.
