About the Role
This is the first dedicated IT Support Specialist role, responsible for managing daily end-user support across a mixed Windows and Mac environment, enabling engineers and researchers to focus on building advanced humanoid robots.
Responsibilities
- Serve as primary point of contact for resolving user issues involving hardware, operating systems, applications, accounts, and network connectivity, with clear triage and escalation paths.
- Set up and ship devices, manage user identities in Okta and Google Workspace, onboard new hires, and securely offboard employees by deprovisioning accounts and wiping or recovering equipment.
- Enroll and manage Mac and Windows devices using NinjaOne for remote monitoring and Microsoft Intune for Windows MDM, including zero-touch deployment via Apple Business Manager and Autopilot.
- Support enforcement of security policies, verify CrowdStrike endpoint protection health, and maintain device trust through Okta Verify and Tailscale.
- Track all devices through their lifecycle, maintaining records of warranties, spare parts, and accessories.
- Support conference room technology, in-office networking including Wi-Fi and basic switching, and connectivity for remote locations as needed.
- Create and update runbooks, troubleshooting documentation, and user guides to ensure consistent and efficient support processes.
- Perform on-site tasks for infrastructure initiatives such as server rack installations, office setups, and large-scale device deployments.
Benefits
- Competitive salary
- Performance-linked bonus
- Medical benefits covered 99% by employer
- Equity stake due to early-stage status
- Generous paid time off
- Company-wide paid break from December 24 to January 2
Compensation
Competitive salary with performance-based bonus and early-stage equity
Work Arrangement
On-site in Houston with occasional travel to other locations
Team
80-person team including robotics engineers, ML researchers, hardware and mechanical specialists, and operations staff; currently supported by a single IT administrator
Team
- Team size: 80
- Structure: Interdisciplinary team with robotics engineers, machine learning researchers, hardware and mechanical engineers, and operations staff
- Current IT support: One IT administrator manages the full technology stack
- This role reports to: Jason Graham, IT Administrator
Why Join Persona AI?
- Offer includes competitive pay, performance bonus, 99% employer-covered medical benefits, early-stage equity, generous PTO, and a paid winter break from December 24 to January 2
- High ownership environment with minimal bureaucracy; individual contributions are immediately visible
- Technology stack is fully modern and cloud-native, with no legacy systems to maintain
- Opportunity to grow into roles focused on MDM, identity, security, and infrastructure with direct mentorship
- Support a mission-driven team building real humanoid robots
About the Role
- Hiring first dedicated IT Support Specialist to manage daily end-user support for Windows and Mac devices
- Organization size: approximately 80 employees, including robotics engineers, ML researchers, hardware/mechanical teams, and operations
- IT environment supports GPU-intensive workloads, lab and bench equipment, strong security requirements, and a reliable device fleet
- Currently, one IT administrator oversees identity, devices, networking, and security
- This role will handle service tickets, onboarding and offboarding, device setup, and frontline support, freeing senior IT for strategic engineering
- Opportunity for growth: strong foundational skills and willingness to learn MDM, identity, and security tools will lead to mentorship and project ownership
- Technology stack includes: Okta (SSO/MFA, FastPass, device trust), Google Workspace, NinjaOne (RMM), Microsoft Intune (Windows MDM), Apple Business Manager, Autopilot, CrowdStrike Falcon, FileVault/BitLocker, Tailscale, Wi-Fi, switching, mixed macOS and Windows devices with GPU workstations, lab/bench hardware, Google Cloud and AWS in supporting roles
Other
- Occasional travel to other sites may be required
- Position requires on-site presence in Houston
- Small team environment with no bureaucracy; individual impact is highly visible
- Technology stack is modern and cloud-native with no legacy sprawl
- Clear growth path into MDM engineering, identity/security, and infrastructure roles with hands-on mentorship
- Mission: enable the team building real humanoid robots
Not specified
