The IT Support Specialist at Freelance Latin America will be responsible for installing, configuring, and maintaining a wide range of IT services for clients, ensuring high performance, security, and scalability. This role requires strong technical expertise and a commitment to delivering excellent customer service across cloud and on-premises infrastructure systems.
What You'll Do
- Install, configure, and maintain Office 365, Google Workspace, and Microsoft Azure products
- Install, configure, and maintain Windows Server and other server environments
- Manage and apply medium/high-level programming skills for service integration and automation
- Analyze and compare IT services to select optimal solutions for customers
- Optimize and scale hardware and software according to client needs
- Install, configure, and maintain Email and DNS services
- Install, configure, and maintain security solutions such as Antivirus, Firewall, and VPN (e.g., Fortinet, Cisco Meraki, Sophos, SentinelOne, Todyl)
- Install, configure, and maintain remote access tools (e.g., ConnectWise, Datto, NinjaOne)
- Install, configure, and maintain backup and virtualization platforms (e.g., Datto, MSP360, NinjaOne)
- Generate troubleshooting documentation and manage software on platforms like ITGlue and Hudu
- Deliver excellent customer service and technical support
- Install, configure, and maintain ticketing systems (e.g., Autotask, Syncro, ConnectWise, HaloPSA)
Technical Stack
- Office 365
- Google Workspace
- Microsoft Azure
- Windows Server
- Fortinet
- Cisco Meraki
- Sophos
- SentinelOne
- Todyl
- ConnectWise
- Datto
- NinjaOne
- MSP360
- ITGlue
- Hudu
- Autotask
- Syncro
- HaloPSA
Work Mode
Global work mode with no location restrictions and full flexibility.
Freelance Latin America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all professionals.
