Metro Manila, Philippines Remote (Country) Full-time

Hunt St is hiring an IT Support Specialist (005-00264)

About the Role

Hunt St is hiring a reliable and proactive IT Support Specialist to join their team. You will be the primary point of contact for troubleshooting a wide range of technical issues remotely, ensuring smooth operations for clients, and escalating more complex problems as needed.

What You'll Do

  • Deliver Level 1 and 2 support to clients via phone, remote tools, and ticketing systems.
  • Troubleshoot network and connectivity issues including DNS, DHCP, Wi-Fi, and firewall configuration.
  • Support and manage NBN connections for Australian clients.
  • Configure and support routers and firewalls (Draytek, MikroTik, FortiGate), including setting up VPNs.
  • Assist with setup and support of cloud phone/VoIP systems.
  • Provide backup support solutions (experience with Datto or similar is a bonus).
  • Manage and troubleshoot Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive).
  • Help users with printers, Windows OS issues, and general desktop support.
  • Perform regular backup checks and support disaster recovery processes.
  • Work with endpoint protection tools, ideally with EDR experience.
  • Keep documentation neat and up to date for systems, processes, and client setups.
  • Escalate complex issues to senior technicians where needed.
  • Provide friendly, clear, and professional support to end-users.

What We're Looking For

  • At least 3 years' experience in Level 1 or Level 2 IT/Network support.
  • Previous experience supporting Australian businesses is required.
  • Strong grasp of networking basics and real-world experience resolving NBN/internet issues.
  • Confident working with Microsoft 365, Active Directory, and Windows environments.
  • Hands-on experience with remote support tools and ITSM platforms.
  • Solid communication skills—you’re clear, calm, and easy to talk to.
  • Great at troubleshooting, staying organised, and juggling multiple tasks.
  • Positive, can-do attitude and a team-first mindset.

Technical Stack

  • DNS, DHCP, Wi-Fi, Firewall, NBN
  • Draytek, MikroTik, FortiGate, VPN
  • VoIP, Datto
  • Microsoft 365, Outlook, Teams, SharePoint, OneDrive, Active Directory, Windows OS, EDR

Benefits & Compensation

  • Compensation: Up to 2,000 AUD/month.
  • 100% Remote

Work Mode

This is a fully remote position for candidates located in the Philippines.

Hunt St is an equal opportunity employer.

Required Skills
DNSDHCPWi-FiFirewallNBNDraytekMikroTikFortiGateVPNVoIPNetwork SupportIT SupportSystem AdministrationTechnical Troubleshooting
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About company
Hunt St

Hunt St helps Australian companies hire top remote talent in the Philippines.

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Job Details
Category infrastructure
Posted 8 months ago