Hunt St is hiring a reliable and proactive IT Support Specialist to join their team. You will be the primary point of contact for troubleshooting a wide range of technical issues remotely, ensuring smooth operations for clients, and escalating more complex problems as needed.
What You'll Do
- Deliver Level 1 and 2 support to clients via phone, remote tools, and ticketing systems.
- Troubleshoot network and connectivity issues including DNS, DHCP, Wi-Fi, and firewall configuration.
- Support and manage NBN connections for Australian clients.
- Configure and support routers and firewalls (Draytek, MikroTik, FortiGate), including setting up VPNs.
- Assist with setup and support of cloud phone/VoIP systems.
- Provide backup support solutions (experience with Datto or similar is a bonus).
- Manage and troubleshoot Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive).
- Help users with printers, Windows OS issues, and general desktop support.
- Perform regular backup checks and support disaster recovery processes.
- Work with endpoint protection tools, ideally with EDR experience.
- Keep documentation neat and up to date for systems, processes, and client setups.
- Escalate complex issues to senior technicians where needed.
- Provide friendly, clear, and professional support to end-users.
What We're Looking For
- At least 3 years' experience in Level 1 or Level 2 IT/Network support.
- Previous experience supporting Australian businesses is required.
- Strong grasp of networking basics and real-world experience resolving NBN/internet issues.
- Confident working with Microsoft 365, Active Directory, and Windows environments.
- Hands-on experience with remote support tools and ITSM platforms.
- Solid communication skills—you’re clear, calm, and easy to talk to.
- Great at troubleshooting, staying organised, and juggling multiple tasks.
- Positive, can-do attitude and a team-first mindset.
Technical Stack
- DNS, DHCP, Wi-Fi, Firewall, NBN
- Draytek, MikroTik, FortiGate, VPN
- VoIP, Datto
- Microsoft 365, Outlook, Teams, SharePoint, OneDrive, Active Directory, Windows OS, EDR
Benefits & Compensation
- Compensation: Up to 2,000 AUD/month.
- 100% Remote
Work Mode
This is a fully remote position for candidates located in the Philippines.
Hunt St is an equal opportunity employer.
