Remote Recruitment is looking for an IT Support Engineer to join our team. You will deliver IT support services to clients within the recruitment sector, ensuring efficient and high-quality technical assistance. You'll collaborate with a skilled technical team and work with modern infrastructure and cloud technologies.

What You'll Do

Provide first and second-line IT support via phone, email, and live chat.
Own and resolve customer service requests in alignment with SLA commitments.
Monitor and meet internal KPIs focused on service speed, accuracy, and customer satisfaction.
Handle user onboarding and offboarding processes for client environments.
Manage and maintain Microsoft 365, Azure, and client network infrastructure.
Conduct regular maintenance across network, workstation, cloud, and cyber security platforms.
Deliver a professional support experience to all clients.

What We're Looking For

Minimum 1 year of experience in an IT support role within a Managed Service Provider (MSP) or IT service environment.
Proficient in Microsoft 365, Azure, and general IT infrastructure.
Strong ability to work independently and take initiative.
Familiarity with internal MSP tools and support systems.
Access to a laptop, reliable internet connection, and a quiet, professional remote working environment.