Responsibilities
- Deliver frontline technical assistance through phone, email, and live chat channels.
- Take ownership of customer support tickets and resolve them according to agreed service level agreements.
- Track and meet internal performance metrics related to response time, resolution accuracy, and user satisfaction.
- Oversee the setup and deactivation of user accounts within client IT environments.
- Administer and support Microsoft 365, Azure, and client network systems.
- Perform routine maintenance on networks, workstations, cloud platforms, and cybersecurity tools.
- Ensure all client interactions reflect a high standard of professionalism and service excellence.
Work Arrangement
Hybrid
Other
A laptop, stable internet connection, and a quiet, professional remote workspace are mandatory.
