Stripe is looking for an IT Support Engineer to join our Corporate Technology (CorpTech) Services team. In this role, you will provide in-person and remote Tier 1 technical support to all Stripes, playing a key part in maintaining our office technology and enabling our mission to increase the GDP of the internet.

What You'll Do

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries in person, via email, Slack, or our ticketing system.
Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors.
Walk customers through problem-solving processes and follow up to ensure issues have been resolved.
Run diagnostic programs to resolve problems and troubleshoot IT scripts, systems, or automation.
Support and maintain critical SaaS tools like Google Workspace, Slack, Zoom, JIRA, and Confluence.
Troubleshoot Stripe-provided hardware, including macOS, Chrome OS, iOS, and peripherals.
Facilitate the provisioning of Stripe laptops for new hire onboarding and fleet upgrades.
Assist with new hire onboarding and training curriculum.
Update and maintain detailed external and internal IT documentation.
Onboard and support third-party vendors and contractors.
Contribute to shared global IT off-boarding tasks and responsibilities.
Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more).
Own IT asset management and ensure accurate and actionable records are kept of required equipment.
Promote best practices as established by IT and escalate inquiries as necessary.
Create and update technology documentation for internal IT teams and employees.
Participate in on-call rotations as required by the business.

What We're Looking For

2+ years of experience in an IT HelpDesk role.
Strong working knowledge of Apple systems and software.
Strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers.
Strong working knowledge of Atlassian systems (JIRA and Confluence).
Understanding of script execution and troubleshooting (e.g., Ruby, Bash, Python).
Working knowledge of imaging and endpoint management tools (DEP, Munki, Chef, JAMF).
Ability to independently manage and prioritize workload and projects.
Outstanding interpersonal and communication skills.
An empathetic, humble, and customer-service focused approach.