Role Overview
We are seeking an experienced IT Support Engineer to deliver reliable technical assistance to employees in both local and remote offices. You will play a key role in ensuring smooth day-to-day operations by resolving technology issues, supporting collaboration tools, and maintaining core IT systems.
Key Responsibilities
- Provide timely technical support through email, instant messaging, in-person visits, and ticketing platforms
- Diagnose and resolve issues across Windows, Mac, and mobile devices
- Support audiovisual setups and web conferencing systems used in meetings and presentations
- Deploy, configure, and maintain end-user hardware and software
- Monitor the stability and performance of corporate IT infrastructure
- Collaborate with technical teams and management to resolve complex issues
- Contribute to service improvement projects and lead initiatives that enhance user experience
- Document solutions and follow established procedures for incident and knowledge management
Required Qualifications
- Minimum of four years of experience in IT support or a related role
- Diploma or degree in Computer Science or a similar field
- Solid understanding of hardware, software, networking protocols (TCP/IP, UDP, ICMP), data storage, and backup systems
- Fluency in both English and Mandarin, with strong written and verbal communication skills
- Proven ability to troubleshoot independently and make decisions that align with broader business goals
- Hands-on experience with Mac OS, Windows, Microsoft Office, G Suite, Gmail, and common web browsers
- Familiarity with mobile device management and cloud-based applications
- Ability to work collaboratively and adapt to evolving technical environments
Preferred Skills
- Experience with programming or scripting languages such as Python, PowerShell, Java, or Perl
- Background in managing ITSM ticketing systems
- Knowledge of service knowledge management practices
- Exposure to audiovisual and conference technology support
