As an IT Support Engineer at Allwyn Lottery Solutions, you will serve as an ambassador for IT and play a pivotal role in integrating employees into our digital ecosystem. You'll support users and ensure seamless operations while contributing to key projects updating the company's cloud infrastructure.
What You'll Do
- Triaging and resolving user requests in key systems, including Office 365, Google Workspace, JAMF, and the Atlassian Suite for users working mainly on Apple hardware.
- Onboarding new starters with setting up accounts and hardware, through to ensuring they hit the ground running from day one with a customer-centric approach tailored to company requirements.
- Involvement in key projects as the company’s network and cloud infrastructure is upgraded and enhanced.
- Managing inventory and asset assignment for our team, including remote hardware troubleshooting, logistic management with kit allocation and replacements delivered hand in hand with maintaining our inventory management system.
- Provide in-person support in our office in Athens and remote support as well for the remote employees in other countries/offices.
- Technical support and troubleshooting for meeting rooms/All hands, which use the Poly kit with Zoom Room for Interoperability.
- Administer user accounts, permissions, and access controls in various business systems like Active Directory.
- Stay up-to-date with new technologies and services that could improve IT operations.
- Ability to cooperate with third-party vendors to stabilize the lifecycle of our hardware equipment.
What We're Looking For
- Ability to work in the office at least 2 - 3 days per week.
Technical Stack
You will work with: Office 365, Google Workspace, JAMF, Atlassian Suite, Apple hardware, Active Directory, Poly kit with Zoom Room for Interoperability.
Team & Environment
You will be part of the IT Services Team.
Work Mode
This is a hybrid role based in Athens, requiring the ability to work in the office at least 2 - 3 days per week.
We foster a culture of collaboration, efficiency, growth, continuous improvement, customer-centric approach, innovation, support, and excellence.
