BioPak is looking for an IT Strategy & Systems Manager to serve as the chief architect and executor of the company's future technology environment. In this role, you will work closely with executive leadership to assess the current IT stack, define a strategic roadmap, and drive the modernization of customer-facing and internal communication platforms.
What You'll Do
- Personally own and lead the implementation of new, modern communication and workflow tools (e.g., Front.com, Dialpad, website chat services).
- Work closely with the CMO to redesign and implement end-to-end lead flow processes from web form/chat to CRM routing.
- Oversee the replacement and optimization of existing web forms to improve data capture accuracy and conversion rates.
- Partner with leadership to conduct comprehensive analyses of existing homegrown systems to determine business value and integration complexity.
- Define a clear, prioritized, and phased IT stack cleanup and modernization roadmap for system retirement, data migration, and new platform implementation.
- Ensure all IT projects and the strategic roadmap are directly aligned with the company’s financial and growth objectives.
- Directly manage and mentor an internal technical team consisting of a Business Analyst and two Full-Time Developers.
- Leverage the Business Analyst to define clear project requirements, map data fields, and document current/future state processes.
- Guide developers on necessary integrations and maintenance of core proprietary systems.
- Work with the team to identify manual, repetitive processes that can be automated to increase efficiency.
- Select, negotiate, and manage external partners and vendors for new software acquisitions and specialized implementation needs.
- Own the effort to consolidate and clean proprietary data as systems are migrated to ensure accuracy and reliability.
- Ensure the stability, security, and performance of all applications supporting the workforce.
What We're Looking For
- At least 5 years of experience in the IT/Software industry.
- At least 3 years in a management role focused on IT strategy, managing developers, and leading complex system replacement projects.
- Proven experience leading the implementation of modern SaaS communication tools (e.g., similar to Front, Dialpad, HubSpot, Salesforce).
- Strong understanding of the technology required for lead identification, capture, and routing.
- Demonstrated ability to manage and mentor a technical team and use a Business Analyst effectively for project scoping.
- Excellent communication skills with the ability to collaborate with both technical and non-technical stakeholders.
Nice to Have
- Bachelor’s Degree in Information Technology, Science, Engineering or related.
- Certification in Project Management (PMP, PRINCE2) or Agile/Scrum methodologies.
- Prior experience with business telephony systems (VOIP).
Technical Stack
- Front.com
- Dialpad
- CRM systems
Team & Environment
You will directly manage and mentor a cross-functional team consisting of a Business Analyst and two Full-Time Developers, reporting to executive leadership.
Work Mode
This is a fully remote position.
BioPak is committed to building a strong foundation through people development, with a particular focus on helping future leaders reach their full potential.
