Equus Workforce Solutions is looking for an IT Service Desk Analyst to be the first point of contact for technical support, serving staff remotely across the United States. In this role, you will troubleshoot and resolve a variety of technical issues while maintaining excellent customer service.
What You'll Do
- Answer incoming IT support calls and resolve tickets via phone or Microsoft Teams.
- Manage and resolve user tickets received via email.
- Troubleshoot system installations and perform upgrades and maintenance via Azure.
- Create FAQ materials and training manuals for end-users.
- Collaborate with other IT teams on projects and initiatives.
- Escalate unresolved issues to the appropriate level of IT support.
- Provide recommendations for new software and hardware.
- Collaborate on process improvement ideas and represent the end-user voice.
- Assist the IT team with testing software, hardware, and applications.
What We're Looking For
- An associate degree in an information technology related field or equivalent experience.
- 3-5 years of experience in a helpdesk, desktop, or network related role.
- Experience in providing technical support to customers remotely.
- Ability to diagnose and troubleshoot technical problems remotely.
- Excellent communication and interpersonal skills.
- Attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Ability to prioritize and manage multiple tasks.
- Excellent customer service skills.
Nice to Have
- Experience with Azure and other Microsoft products.
- Certifications in Azure, PC hardware, and network.
Technical Stack
- Azure
- Microsoft products
Work Mode
This is a remote position, open to candidates based in the United States.
Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.
