D-ploy, a dynamically growing international organization, is looking for an IT Infrastructure L2 Support specialist to join our remote team. You will diagnose, analyze, and resolve issues across Windows Server and VMware environments while monitoring server health, capacity, and performance trends.
What You'll Do
- Diagnose, analyze, and resolve issues across Windows Server environments, including failures related to configuration, patching, performance degradation, and system outages.
- Troubleshoot VMware ESXi hosts and virtual machines, focusing on performance issues, resource bottlenecks, connectivity problems, and host/cluster-level incidents.
- Investigate and resolve problems related to Active Directory, Group Policy, authentication, permissions, and domain services health.
- Monitor server health, capacity, performance trends, and respond to system alerts; identify root causes of incidents and implement corrective actions.
- Troubleshoot and support backup and recovery operations, including job failures, restore errors, and disaster recovery scenarios.
- Identify, analyze, and resolve issues across infrastructure services, including storage connectivity, network basics (DNS, DHCP, routing), virtualization components, and shared services.
- Work closely with the service desk and escalation teams to provide deep‑dive troubleshooting and ensure timely resolution of incidents, problems, and urgent service requests.
What We're Looking For
- Hands-on experience in infrastructure support or systems administration, with exposure to Windows Servers, virtualisation (e.g. VMware ESXi or similar), and Microsoft 365.
- Basic experience with server monitoring, alerting, and incident handling, or willingness to learn.
- Ability to work in a managed services environment, supporting multiple client environments and following standardised processes and documentation.
- Well-rounded, proactive profile with good organisational skills and the ability to prioritise tasks.
- Strong problem-solving mindset; able to work independently as well as within a remote team.
- Experience working in international / multicultural teams, with awareness of cultural differences.
- Fluent in English (spoken and written).
- Candidates have to declare a Criminal record extract not older than three months.
Nice to Have
- Familiarity with Linux operating systems.
- Additional languages.
Technical Stack
- Windows Server
- VMware ESXi
- Active Directory
- Microsoft 365
Benefits & Compensation
- Broad range of activities, tasks, and projects.
- Vouchers (B-day voucher, wedding, and new born surprise).
- Fishing for Friends program – our referral program.
- Refreshments in the D-ploy office.
- Further development and professional advancement.
- Friendly and international working environment.
- Company-sponsored events.
- Competitive salary and various benefits.
Work Mode
This is a remote, full-time position open to candidates based in the European Union. You will be working within a friendly and international environment.
D-ploy is an equal opportunity employer.
