New Charter Technologies is looking for an IT Helpdesk Analyst to deliver remote technical support and resolve client IT issues across managed environments. You will support client environments using Windows 10/11, Microsoft 365, Azure AD, and Intune while collaborating with internal engineers and client stakeholders to troubleshoot, resolve, and document technical issues.
What You'll Do
- Provide support for end users via phone, email, and remote tools
- Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365 apps, printers, and common business software
- Support basic networking issues such as connectivity, VPN, and DNS problems
- Handle user onboarding and offboarding including email setup, permissions, and workstation configuration
- Collaborate with other team members to ensure quick resolution and knowledge sharing
- Troubleshoot firewalls, switches, and other networking equipment
- Follow and implement security best practices across client environments
- Communicate effectively with clients, explaining technical solutions in clear, non-technical terms
- Maintain detailed documentation of work performed in ticketing and documentation systems
- Own support tickets from intake through resolution
What We're Looking For
- Minimum of 3 years of experience working as a Helpdesk Analyst
- Strong expertise in Windows desktop operating systems (Windows 10/11)
- Experience working with Microsoft 365, Azure AD, Intune, and related cloud services
- Solid understanding of firewalls (Meraki, SonicWall, etc.), switches, and networking fundamentals
- Experience with RMM tools, PSA systems, and IT automation platforms
Nice to Have
- MSP experience
- Industry certifications such as Microsoft, Cisco, or CompTIA
- Experience with scripting languages such as PowerShell or Python
Technical Stack
- Windows 10/11
- Microsoft 365
- Azure AD
- Intune
- Meraki, SonicWall
- RMM tools, PSA systems
- PowerShell, Python
Team & Environment
You will collaborate with internal engineers and client stakeholders.
Benefits & Compensation
- Salary: $60,000 to $70,000 depending on experience
- Medical and Vision Insurance Benefits
- 401k with matching
Work Mode
This is a remote position.
New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
