Responsibilities
- Serve as the initial point of contact for Digital/IT intake requests, ensuring submissions are clearly defined, categorized, and routed appropriately.
- Coordinate intake activities to ensure efficient progression from request through delivery.
- Ensure intake artifacts are complete, accurate, and actionable.
- Support intake decisions within established governance and prioritization frameworks.
- Facilitate early discovery activities in partnership with Business Analysts (BA) and User Experience (UX) teams to reduce rework.
- Maintain visibility of work across intake and delivery stages for multiple teams.
- Communicate updates on priorities, timelines, and decisions to stakeholders.
- Ensure consistent tracking and resolution of questions, issues, and changes throughout the lifecycle.
- Act as a central coordination point between business partners and delivery teams, including BA, QA, UXD, and development.
- Support delivery readiness by coordinating handoffs and aligning work across teams.
- Identify workflow gaps and help drive alignment across projects, enhancements, and operational work.
- Ensure work remains visible, prioritized, and progressing according to plan.
- Track and maintain operational and portfolio metrics (e.g., intake volume, throughput, backlog health).
- Develop reporting views that enhance transparency and support decision-making.
- Identify trends, risks, and constraints, escalating as needed.
- Provide insights to improve prioritization, capacity planning, and delivery performance.
- Identify inefficiencies in intake and delivery workflows.
- Recommend and support implementation of process improvements that increase consistency and reduce delays.
- Contribute to continuous improvement initiatives across the IT/Digital organization.
- Leverage AI-enabled tools to enhance intake clarity, documentation quality, workflow analysis, and reporting.
- Promote practical and responsible use of AI to improve speed, efficiency, and quality of work.
- Support adoption of emerging tools and best practices across teams.
