San Salvador, El Salvador On-site Full-time

Applaudo Studios is hiring an IT Analyst

Responsibilities

  • Maintain and track inventory of IT equipment such as computers, monitors, and peripherals.
  • Deliver technical support for hardware, software, and user devices using remote and in-person methods.
  • Address user-reported issues by diagnosing problems and implementing timely solutions with a focus on service quality.
  • Support and manage network access points to ensure reliable connectivity for local users.
  • Conduct routine and reactive maintenance on computer systems, operating systems, and software tools.
  • Oversee software license management and adherence to internal IT compliance standards.
  • Carry out employee onboarding and termination procedures, including device allocation, account configuration, and equipment return.
  • Liaise with third-party IT vendors to assist in resolving technical challenges or fulfilling infrastructure requirements.
  • Record technical incidents, support actions, asset updates, and resolutions in the company’s ticketing platform.
  • Support initiatives to enhance IT support workflows and improve operational effectiveness.
Job Details
Location San Salvador, El Salvador
Work mode On-site
Employment Full-time
Category other
Posted 2 months ago
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About company
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About Applaudo Applaudo is a technology services company with 700+ collaborators and 13+ years building digital products for clients across the Americas. We are a Google Strategic Partner with a track record of delivering for airlines, sports franchises, financial services, and public sector clients. We are now entering a new chapter: platform-scale, AI-native growth powered by a dual engine of organic expansion and disciplined acquisitions across LATAM. We Are Engineered Different. At Applaudo, talented people design, build, and scale meaningful, AI-powered solutions that create real business impact. As an AI-native organization, we collaborate across design, development, cloud, data, and artificial intelligence to turn ideas into scalable products that transform how companies operate, make decisions, and grow. We are building a high-performance culture grounded in five values: Empowering Excellence, Collaborative Teamwork, Unsolicited Respect, Consistent Transparency, and Efficient Communication. These define how we work, how we support one another, and how we hold ourselves accountable. Applaudo is a place for people who want to learn fast, take ownership, and work alongside strong teams they are proud to belong to. Joining us means being part of an organization that is evolving intentionally, investing in modern ways of working, and leading AI-native transformation at scale.
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