Pavago's client is hiring an ISP Network Support Engineer to support customer-facing troubleshooting and production network operations within our growing multi-WAN ISP environment. This role involves direct work with live network infrastructure, configuring routers, troubleshooting bonded links, supporting wireless backhaul, and maintaining high-availability systems.

What You'll Do

Respond promptly and professionally to customer calls and emails related to connectivity and performance.
Diagnose and resolve issues involving bonded WAN connections, wireless links, VoIP quality, and routing misconfigurations.
Troubleshoot CPE devices, routers, and firewalls in live production environments.
Document troubleshooting steps, root cause analysis, and configuration changes accurately.
Participate in a rotating after-hours emergency support schedule (1 week per month).
Consult with business clients on connectivity optimization and redundancy strategies.
Monitor and maintain core ISP infrastructure, including wireless backhaul, bonded WAN links, and edge routing devices.
Provision and configure new customer connections, including router configuration, VLANs, firewall rules, and QoS policies.
Troubleshoot BGP/OSPF routing issues and link failover events.
Configure and maintain MikroTik and Peplink devices in production.
Support tower deployments, backhaul upgrades, and infrastructure expansion projects.
Assist with firmware upgrades, configuration backups, and network hardening.
Maintain accurate network diagrams, IP addressing documentation, and system records.
Work closely with internal engineering and field teams to resolve complex network issues.
Escalate critical infrastructure issues appropriately while maintaining ownership.
Contribute to improving uptime, redundancy, and network optimization.
Share documentation and operational insights to improve team knowledge.

What We're Looking For

Hands-on experience in an ISP, WISP, FTTH, or managed service provider environment.
Strong troubleshooting skills across routing, switching, and WAN connectivity.
Experience configuring routers and firewalls in production environments.
Solid understanding of TCP/IP, VLANs, NAT, VPNs, and QoS.
Experience working with BGP and/or OSPF.
Comfortable supporting both technical troubleshooting and customer communication.
Ability to work independently in a remote environment with strong documentation discipline.
Strong analytical and problem-solving mindset.

Nice to Have

Experience with Peplink (SpeedFusion, InControl2) in multi-WAN or bonded link environments.
Hands-on experience with MikroTik RouterOS.
Experience with fixed wireless (PTP/PMP) deployments using Cambium or Ubiquiti.
Familiarity with mmWave backhaul systems (Siklu, Aviat, or similar).
Experience supporting Starlink or hybrid WAN deployments.
VoIP troubleshooting experience (SIP, QoS prioritization).