Shriners Children's is hiring an IS Support Analyst I

Responsibilities

• Serve as the first point of contact for staff requesting technical assistance via phone, email, or ticketing system.
• Deploy all new technical projects
• Troubleshoot and resolve hardware, software, and network connectivity issues for workstations, laptops, printers, mobile devices, and medical peripherals.
• Provide timely resolution to IT incidents impacting patient care areas such as nursing stations, clinics, and diagnostic departments.
• Maintain VoIP desk phones, troubleshoot telecommunication issues, and conduct basic phone configurations
• Identify and provided documentation to process and procedures stored in the knowledge-base.
• Maintain system documentation, reports, business correspondence, user instructions, and procedure manuals.
• Coordinate and participate in key process improvements as they relate to the desktop environment
• Provide documentation and training guides for team processes
• Assist and maintain in the management and tracking of hardware assets and software licensing installation and compliance
• Develop records of daily data communication transactions, issues and remedial actions taken or installation activities
• Update status to manager and users through voice mail, email and in-person communication.
• Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions
• Deploy and maintain SC hardware devices including computers, servers, printers, network components, mobile devices, and accessories.
• Deploy and maintain SC Windows Operating Systems, Applications, Utility Software, Clinical and Business Productivity Programs including internal and 3rd party applications.
• Follow established processes and procedures for control oversight, modification of system configurations, utilities, software updates and patch levels, and hardware settings.
• Perform timely workstation hardware refreshes and software upgrades as required as identified.
• Deploy and support SC standard and approved Windows operating systems and Microsoft Office suite products.
• Deploy and maintain corporate approved mobile devices and mobile device management infrastructure. (Responsibilities include procurement and life cycle management of the device.)
• Troubleshoot and diagnosis device connectivity issues related to wire, wireless, and remote VPN connections.
• Perform administration task and management of computers in Active Directory Users and Computers.
• Perform other duties as assigned for ensuring the efficient and effective functioning of the work unit.

Requirements

• A strong problem-solving aptitude
• The ability to give clear and detailed instructions
• The ability to collaborate and communicate with technical and nontechnical departments across the organization for incident resolution and task requests.
• The ability to work independently and as part of a team while prioritizing multiple requests.

Work Arrangement

On-site

Additional Information

• This position requires up to 25% regional travel and up to 10% nationwide travel, as well as occasional evening, night, weekend or on-call work to support critical hospital operations
• This position is full time, non-exempt and benefits eligible.
• The pay range for this position is $25.30 - $37.96/hour. Compensation is determined based on years of experience and departmental equity.