Responsibilities
- Assesses and addresses customer needs, providing tailored wealth and investment services.
- Offers guidance on investment strategies and products aligned with customer goals.
- Executes sales and service tasks for customers following approved guidelines.
- Refers customers to other business units as necessary.
- Proactively contacts customers to identify opportunities for enhancing their investment experience.
- Stays informed about market trends, industry best practices, and regulatory changes.
- Delivers high-quality sales and service for customer inquiries, issues, and requests.
- Investigates customer needs and offers personalized investment advice.
- Meets sales targets with a focus on relevant investment products.
- Manages transactional outcomes of customer interactions or refers to appropriate internal teams.
- Escalates complex customer issues to senior management when necessary.
- Completes required documentation post-interaction to ensure accurate processing of customer requests.
- Maintains up-to-date knowledge of investment markets and trends, integrating this into customer conversations.
- Incorporates marketing promotions and programs into customer discussions where suitable.
- Ensures the confidentiality of customer and bank information.
- Identifies and reports suspicious activities related to money laundering.
- Complies with regulatory and compliance requirements, including anti-money laundering and privacy regulations.
- Handles complex and diverse tasks within given parameters and manages escalations from other employees.
- Analyzes issues and determines appropriate next steps.
- May take on additional responsibilities as needed.
Requirements
- Typically 2-3 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
- High school diploma or equivalent work experience.
- Knowledge of market trends and product offerings in the competitive landscape.
- Familiarity with investment products and services.
- Basic understanding of risk management and compliance.
- Strong verbal and written communication skills.
- Good organizational skills.
- Effective collaboration and teamwork skills.
- Strong analytical and problem-solving skills.
Nice to Have
- Completion of the Canadian Securities Course (CSC) or CIRO licensing as an Investment Representative.
- Completion of the Canadian Investment Regulatory Exam (CIRE) and the Derivatives Exam within a specified timeframe.
Benefits
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
Compensation
Not specified
Work Arrangement
Remote
Team
Not specified
Language Requirements
Proficiency in Mandarin and Cantonese is required.
Not specified
