Internet Brands is seeking a Call Center Representative to join Premier Disability Services. In this role, you will manage a high volume of inbound and outbound calls related to social security disability claims, providing excellent customer service and meeting established performance metrics.
What You'll Do
- Provide accurate information for incoming customer callers regarding disability claim status.
- Make outbound calls to obtain required information from clients pertaining to their cases and hearings.
- Efficiently access various disability processing systems and related applications to research and resolve inquiries.
- Effectively navigate multiple computer windows to access several systems in a proficient manner.
- Handle all callers with efficiency, courtesy, and respect.
- Meet daily metric goals and monthly audits.
What We're Looking For
- Two (2) years of high-volume call center experience.
- Ability to retain information and learn new systems quickly.
- Commitment to strong attendance.
- Strong computer knowledge and excellent typing skills of at least 50 WPM.
- Ability to deal with high call volume while deescalating scenarios through conflict resolution skills.
- Sharp attention to detail and ability to perform with a high degree of accuracy.
- Strong analytical skills to review documents and reach sound decisions.
- Ability to meet multiple performance targets at or above benchmark levels for accuracy, call quality, timeliness, and productivity.
Nice to Have
- Two (2) years of Customer Service or Sales experience.
Team & Environment
Join our high-volume call center team.
Benefits & Compensation
- Medical, Dental and Vision insurance.
- PTO and paid holidays.
- Cafeteria onsite and a subsidized lunch program.
- Opportunities to grow within the company.
- Flexible spending accounts (FSA) for medical and dependent care.
- Short-term and long-term disability insurance.
- Life and AD&D insurance.
- 401(k) retirement savings plan with a company match.
- Commuter benefits.
- Access to Employee Assistance Program (EAP) and well-being coaching services.
- Voluntary benefits such as home, auto and pet insurance.
- Discounted legal and financial services.
- Compensation: For remote employees, $16/hr. For in-office employees, $20/hr.
Work Mode
This is an onsite position located in Minneapolis, MN.
Internet Brands and its wholly owned affiliates are an equal opportunity employer.
